MC514079 – Service Health Integration for the Microsoft 365 Support Integration app in ServiceNow (archived)

Admin impact, Feature update, Microsoft 365 Apps, Stay Informed, User impact

check before: 2023-02-24

Product:

Microsoft 365 Apps, Office 365 general

Platform:

World tenant

Status:

Change type:

Feature update, User impact, Admin impact

Links:

Details:

Microsoft 365 support integration app for ServiceNow, enables you to integrate Microsoft 365 service health and support with ServiceNow. You can research Microsoft known and reported issues, resolve incidents, and complete tasks using Microsoft recommended solutions and if necessary, escalate to Microsoft support agents.

In the latest update (version 2.1) to the app, we have introduced a feature that allows customers to configure the app to create ServiceNow incidents whenever Microsoft generates a service health incident.
[When this will happen:]
Version 2.1 of the Microsoft 365 support integration has been made available as of February 1, 2023.

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:

Created:
2023-02-11

updated:
2023-02-11

Task Type