check before: 2025-11-15
Product:
Copilot, Entra, Microsoft 365 Copilot, Teams
Platform:
Online, US Instances, Windows Desktop, World tenant
Status:
In development
Change type:
New feature, User impact, Admin impact
Links:
Details:
Summary:
Microsoft Teams and Microsoft 365 Copilot will introduce AI-powered Agentic Users—autonomous virtual colleagues with full organizational identities. Available from mid-November 2025, users can discover and request agent templates, with admins controlling creation and licensing. Agents interact via Teams, email, and meetings, enhancing productivity and learning over time.
Details:
Agentic Users are a new class of AI-powered digital entities designed to function as autonomous, enterprise-grade virtual colleagues. Unlike traditional bots, Agentic Users are provisioned as full-fledged user objects with their own identity in the organization's directory (via Entra ID or Azure AD), email addresses, Teams accounts, and presence in the org chart. They can participate in meetings, send and receive emails and chats, access enterprise data, and learn from interactions to improve over time.
Agent templates-preconfigured digital worker profiles-are available in Microsoft Teams and the Microsoft 365 Copilot Store. These templates define the agent's capabilities, identity, and compliance settings, enabling hiring managers to acquire agents that automate tasks and enhance team productivity.
This message is associated with Microsoft 365 Roadmap ID 518220.
When this will happen:
Targeted Release rollout starts in mid-November 2025.
We will share additional timelines later when available.
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2025-11-06
updated:
2025-11-06
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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summary for non-techies**
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Direct effects for Operations**
Autonomous AI Interaction
The introduction of Agentic Users may lead to confusion among employees regarding the distinction between human and AI interactions, potentially impacting communication effectiveness and collaboration.
- roles: End Users, Team Leaders
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=518220
Data Access and Compliance Risks
Agentic Users will have access to enterprise data, which could pose compliance risks if not properly managed, leading to potential data breaches or misuse of information.
- roles: Compliance Officers, IT Security Managers
- references: https://review.learn.microsoft.com/microsoft-agent-365/onboard?branch=main
Increased Support and Training Needs
The deployment of Agentic Users may require additional training for users to effectively interact with these AI entities, leading to increased support requests and potential disruptions in workflow.
- roles: IT Support Staff, Training Coordinators
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=518220
Configutation Options**
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Opportunities**
Enhanced Productivity through Agentic Users
The introduction of Agentic Users can significantly enhance productivity by automating repetitive tasks, allowing human employees to focus on higher-value work. These agents can handle scheduling, reminders, and basic data retrieval, thus streamlining workflows.
- next-steps: Identify key repetitive tasks within teams that could be automated using Agentic Users. Conduct pilot testing with select teams to evaluate effectiveness and gather feedback.
- roles: Project Managers, Team Leaders, HR Managers
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=518220, https://review.learn.microsoft.com/microsoft-agent-365/onboard?branch=main
Improved Onboarding and Training
Agentic Users can serve as virtual onboarding assistants, guiding new employees through training materials, company policies, and procedures. This can lead to a more efficient onboarding process and a better user experience for new hires.
- next-steps: Develop training content and scenarios that Agentic Users can assist with. Collaborate with HR to integrate Agentic Users into the onboarding process.
- roles: HR Managers, Training Coordinators, IT Administrators
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=518220, https://review.learn.microsoft.com/microsoft-agent-365/onboard?branch=main
Data-Driven Decision Making
With Agentic Users accessing and analyzing enterprise data, organizations can leverage insights generated by these agents to inform strategic decisions. This can enhance data-driven culture and improve operational efficiency.
- next-steps: Establish guidelines for data access and analysis by Agentic Users. Create a framework for reporting insights generated by agents to relevant stakeholders.
- roles: Data Analysts, Executives, Operations Managers
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=518220, https://review.learn.microsoft.com/microsoft-agent-365/onboard?branch=main
Potentional Risks**
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Data Protection**
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IT Security**
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Hypothetical Work Council Statement**
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DPIA Draft**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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