MC1148545 – (Updated) Microsoft 365 admin center – Usage reports: Agent usage (preview)

Product:

Copilot, Copilot Chat, Microsoft 365 admin center, Microsoft 365 Copilot, Microsoft 365 suite, SharePoint

Platform:

Online, Web, World tenant

Status:

In development

Change type:

Admin impact, New feature, Updated message

Links:

497999

Details:

Summary:
A new preview usage report for Microsoft 365 Copilot Chat agents is available in the Microsoft 365 admin center, showing active users, agents, usage details, and segmentation by license and creator type. It covers up to 30 days and excludes data before August 19, 2025. General rollout begins March 2026.

Details:
Updated December 12, 2025: We have updated the timeline. Thank you for your patience.
To help you manage agent adoption for Microsoft 365 Copilot Chat, we are introducing a new usage report in the Microsoft 365 admin center. The report provides visibility into how users in your organization are actively using agents in Microsoft 365 Copilot Chat and includes metrics such as:
Total number of active agent users and active agents
Usage breakdown per user, per agent, and per user-agent pair
Segmentation by license state (licensed vs. unlicensed Microsoft 365 Copilot users)
Segmentation by agent creator type (i.e. agents built by your organization, Microsoft, or Microsoft partners)
The new report is rolling out in preview and will be available under Reporting > Usage > Microsoft 365 Copilot > Agent. During the preview stage, the report will display a maximum of 30 days of history. In addition, usage information from prior to August 19 2025 will not be available in the report. This report only includes declarative agents. Usage data for SharePoint agents and Custom engine agents will be available in a future update.
This message is associated with Microsoft 365 Roadmap ID 497999
[When this will happen:]
Public Preview (Worldwide): Available now.
General Availability (Worldwide): We will begin rolling out in March 2026 (previously mid-December 2025) and expect to complete by end of March 2026 (previously late December 2025).

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2025-09-06

updated:
2025-12-18

Public Preview Start Date

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Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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linked item details

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Pictures

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summary for non-techies**

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Direct effects for Operations**

Lack of Visibility into Agent Usage
Without preparation, admins may struggle to understand how agents are being utilized, leading to inefficient resource allocation and potential underutilization of licensed users.
   - roles: IT Admin, Business Analyst
   - references: https://learn.microsoft.com/en-us/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/en-us/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide, https://learn.microsoft.com/microsoft-365/admin/activity-reports/microsoft-365-copilot-agents-new

User Experience Disruption
If the rollout occurs without prior notification, users may experience confusion or frustration due to unexpected changes in the reporting interface, impacting their ability to manage agents effectively.
   - roles: End User, Support Staff
   - references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=497999, https://learn.microsoft.com/en-us/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/en-us/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps?view=o365-worldwide

Configutation Options**

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Data Protection**

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explanation for non-techies**

Microsoft is introducing a new feature in the Microsoft 365 admin center called the "Agent Usage Report" for Microsoft 365 Copilot Chat. This report is like a dashboard that helps you see how people in your organization are using the Copilot Chat agents. Imagine it as a scoreboard for a sports team, where you can see who is playing, how often they play, and how they perform.

The report will show you several things: the total number of people using the agents, how many agents are active, and detailed usage information. It's like having a detailed play-by-play of each player's performance in a game. You can see how often each person interacts with the agents, and even break it down by whether they have a Microsoft 365 Copilot license or not. Additionally, you can see if the agents were created by your organization, Microsoft, or Microsoft partners, much like knowing if a player was trained by your team or came from another club.

This feature is currently in a preview stage, meaning it's like a test run before it becomes widely available. During this preview, the report will show data from the last 30 days, but it won't include any information from before August 19, 2025. Think of it as a trial period where you can get a sneak peek at how the system works.

The full rollout is expected to start in March 2026, and it will happen automatically, so there's no need for you to do anything to get it started. However, it might be a good idea to let the people who manage these agents know about this new feature, so they can start exploring it and understanding how it can help them.

In summary, the Agent Usage Report is a new tool that will give you insights into how Microsoft 365 Copilot Chat agents are being used in your organization, helping you manage and optimize their adoption and performance.