MC1146816 – (Updated) Microsoft Copilot dashboard (in Viva Insights): New benchmarks to compare Copilot usage across organizations

Product:

Copilot, Entra, Microsoft 365 Apps, Microsoft Viva, Microsoft Viva Insights

Platform:

Online, Web, World tenant

Status:

Rolling out

Change type:

Admin impact, New feature, Updated message, User impact

Links:

495464

Details:

Summary:
Microsoft is adding benchmarks to the Copilot dashboard in Viva Insights, enabling organizations to compare internal and external Copilot usage. Rollout begins mid-October 2025. Benchmarks use anonymized data, include admin controls, and help improve adoption strategies. Organizations should review access and update training accordingly.

Details:
Updated December 12, 2025: We have updated the timeline. Thank you for your patience.
We're introducing Benchmarks in the Microsoft Copilot dashboard (in Viva Insights). This new feature enables organizations to compare Copilot usage internally across cohorts and externally against similar companies. These insights help identify adoption trends and opportunities to improve Copilot engagement.
This message is associated with Microsoft 365 Roadmap ID: 495464.
When this will happen
Targeted Release (Worldwide): We will begin rolling out in mid-October 2025 (previously late September) and expect to complete by late October 2025 (previously early October).
General Availability (Worldwide): We will begin rolling out in late October 2025 (previously mid-October) and expect to complete by end of January 2026 (previously late November 2025).

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:
General Availability, Targeted Release

Created:
2025-09-03

updated:
2025-12-18

Task Type

XXXXXXX ... free basic plan only

Docu to Check

XXXXXXX ... free basic plan only

MS How does it affect me

XXXXXXX ... free basic plan only

MS Preperations

XXXXXXX ... free basic plan only

MS Urgency

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

linked item details

XXXXXXX ... free basic plan only

Pictures

XXXXXXX ... free basic plan only

summary for non-techies**

XXXXXXX ... free basic plan only

Direct effects for Operations**

User Adoption Challenges
Without proper preparation, users may struggle to understand and utilize the new benchmarks feature, leading to decreased engagement with Copilot and potential frustration.
   - roles: End Users, Training Coordinators
   - references: https://learn.microsoft.com/viva/insights/advanced/admin/manage-settings-copilot-dashboard, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=495464

Data Privacy Concerns
If access permissions are not reviewed and updated, sensitive usage data may be exposed to unauthorized users, raising compliance and privacy issues.
   - roles: IT Administrators, Compliance Officers
   - references: https://learn.microsoft.com/viva/insights/advanced/admin/manage-settings-copilot-dashboard, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=495464

Configutation Options**

XXXXXXX ... paid membership only

Data Protection**

XXXXXXX ... paid membership only

explanation for non-techies**

Microsoft is introducing a new feature in the Copilot dashboard within Viva Insights, which allows organizations to compare how they use Copilot both internally and with other companies. Think of it like a fitness tracker for your business's use of Copilot. Just as a fitness tracker might compare your steps to those of others in your age group or fitness level, the Copilot dashboard will let you see how your company's usage stacks up against similar organizations.

The dashboard will provide two types of benchmarks. External benchmarks will show how your company's Copilot usage compares to other companies, similar to how a runner might compare their race times to others in their age group. Internal benchmarks will allow you to see how different departments or teams within your company are using Copilot, much like comparing the performance of different branches of a company.

This feature uses anonymized data, meaning individual users' information is kept private, similar to how a survey might collect data without revealing who gave which answers. The data is collected in a way that ensures privacy, using mathematical models to provide insights without exposing any specific company's data.

To prepare for this change, organizations should review who has access to the Copilot dashboard and adjust permissions as needed. It's also a good idea to update training materials to include information about these new capabilities, much like updating a user manual when a new feature is added to a product.

In summary, this new benchmarking feature is designed to help organizations better understand and improve their use of Copilot by providing insights into how they compare with others and how different parts of their organization are engaging with the tool.