MC1138791 – (Updated) Microsoft Viva Insights: New Power BI report for Microsoft 365 Copilot agent metrics (archived)

Product:

Copilot, Microsoft 365 Copilot, Microsoft Viva, Microsoft Viva Insights, Power BI

Platform:

Online, Web, Windows Desktop, World tenant

Status:

Cancelled

Change type:

Admin impact, New feature, Updated message, User impact

Links:

488104

Details:

Summary:
Updated October 10, 2025: After further evaluation we have determined that this feature will not roll out at this time to ensure the best experience for our customers. You can safely disregard this message. Thank you for your understanding.

Details:
Updated October 10, 2025: After further evaluation we have determined that this feature will not roll out at this time to ensure the best experience for our customers. You can safely disregard this message. Thank you for your understanding.
Introduction
We're introducing the Microsoft 365 Copilot agents report, a new Power BI report available in Microsoft Viva Insights. This report provides visibility into the usage of declarative agents, which extend Microsoft 365 Copilot capabilities. It enables leaders and admins to understand adoption trends across their organization and explore usage patterns for individual agents.
This new feature is associated with Microsoft 365 Roadmap ID 488104.
When this will happen
Public Preview (Worldwide): We will begin rolling out in early October 2025 (previously mid-September) and expect to complete by mid-October 2025 (previously late September).
General Availability (Worldwide): We will begin rolling out in early December 2025 and expect to complete by late December 2025.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2025-08-21

updated:
2025-10-10

Public Preview Start Date

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Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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Pictures

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summary for non-techies**

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Direct effects for Operations**

Feature Rollback Impact
The cancellation of the Microsoft 365 Copilot agents report may lead to confusion among users who were expecting new insights into agent usage, potentially affecting their ability to make informed decisions based on expected data.
   - roles: Leaders, Analysts
   - references: https://learn.microsoft.com/microsoft-365/copilot/extensibility/overview-declarative-agent, https://learn.microsoft.com/viva/insights/copilot-analytics-introduction

User Experience Disruption
Users may experience frustration due to the lack of anticipated features, which could lead to decreased trust in the rollout process and overall user satisfaction with Microsoft 365 tools.
   - roles: Managers, Users
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=488104, https://learn.microsoft.com/viva/insights/advanced/setup-maint/privacy-settings#minimum-group-size

Configutation Options**

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Data Protection**

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explanation for non-techies**

Imagine you're planning a big event, like a company party. You've been told that a new catering service is going to provide a special menu that everyone is excited about. However, after some consideration, the event planners decide that the catering service won't be ready in time to deliver the best experience. So, they decide to stick with the original plan to ensure everything goes smoothly.

In the world of IT, a similar situation has occurred with Microsoft Viva Insights and its new Power BI report for Microsoft 365 Copilot agent metrics. Initially, there was an announcement about a new feature that would allow leaders and managers to gain insights into how Microsoft 365 Copilot agents are being used within their organization. This feature was supposed to help understand adoption trends and usage patterns, much like how an event planner might analyze which dishes are most popular at a party.

However, after further evaluation, Microsoft decided not to roll out this feature at this time. The decision was made to ensure that when the feature is eventually introduced, it will provide the best possible experience for users. Just like the event planners who opted to delay the new catering service to avoid any potential issues, Microsoft is prioritizing quality and user satisfaction.

For now, those who were preparing for this new feature can pause their efforts. There's no need to update training materials or engage with works councils about this change, as the feature won't be implemented just yet. It's a bit like putting the party planning on hold until the new catering service is ready to deliver an exceptional experience.

In the meantime, organizations can continue using the existing tools and reports available in Microsoft Viva Insights, while keeping an eye out for future updates when the feature is ready to be introduced.