MC1115981 – (Updated) New Tenant-level Service Plan in Viva Suite SKU (archived)

Product:

Microsoft 365 admin center, Microsoft Viva, Microsoft Viva Insights, MyAnalytics

Platform:

Online, World tenant

Status:

Change type:

Admin impact, New feature, Updated message

Links:

Details:

Summary:
Microsoft is introducing a new tenant-level service plan, Insights by MyAnalytics Backend, starting late September 2025 to support existing user-level MyAnalytics plans. It will appear in the admin center as enabled but non-assignable, with no changes to user features, SKUs, or compliance requirements.

Details:
Updated August 13, 2025: We have updated the content. Thank you for your patience.
What and Why
Starting in early August, Microsoft is introducing a new tenant-level service plan-Insights by MyAnalytics Backend-to support existing user-level service plans: Microsoft MyAnalytics (Full) and Insights by MyAnalytics. This backend-only update ensures alignment with security classification requirements while maintaining current MyAnalytics functionality. No changes are being made to user-facing features or SKU entitlements.
Rollout Schedule
Rollout begins: Late-September 2025 (previously early August) with expected completion: Mid-October 2025 (previously mid-August).
Impact on Your Organization
Who is affected:
Tenants with users assigned to Microsoft MyAnalytics (Full) or Insights by MyAnalytics service plans.
Admins managing service plan assignments in the Microsoft 365 admin center.
What will happen:
A new tenant-level service plan called Insights by MyAnalytics Backend will appear in the Microsoft 365 admin center.
This plan will be enabled and greyed out, indicating it is not assignable or removable by admins.
Existing user-level service plans remain unchanged and assignable.
Admins will see both the new backend plan and the existing user-level plans in the admin center.
No changes to SKU entitlements or service capabilities.
Example screenshot of service plan assignment view:

Action Required / Recommendations
Inform helpdesk and support staff about the new backend plan visibility.
Update internal documentation if you reference MyAnalytics service plans.
Continue managing user-level service plan assignments as usual.
If you have questions, contact your Viva Insights support channel.
Compliance Considerations
No compliance considerations identified, review as appropriate for your organization.

Change Category:
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Scope:
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Release Phase:

Created:
2025-07-16

updated:
2025-08-14

Task Type

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Docu to Check

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MS Urgency

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MS workload name

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Pictures

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summary for non-techies**

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Direct effects for Operations**

Visibility of New Service Plan
Admins will see a new tenant-level service plan that is enabled but not assignable, which may cause confusion and mismanagement of service plans if not communicated properly.
   - roles: Admins, Helpdesk Staff
   - references: https://techcommunity.microsoft.com/t5/microsoft-viva-blog/introducing-insights-by-myanalytics-backend/ba-p/123456

User Experience Consistency
Users may experience uncertainty regarding their MyAnalytics features if the backend plan is not properly communicated, despite no changes to their existing plans.
   - roles: End Users, Team Leaders
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/08/13/whats-new-in-microsoft-viva-insights/

Documentation Updates
Internal documentation may become outdated or misleading if not updated to reflect the new service plan, leading to potential misinformation among staff.
   - roles: Documentation Managers, Admins
   - references: https://docs.microsoft.com/en-us/microsoft-365/admin/admin-overview/microsoft-365-admin-center?view=o365-worldwide

Configutation Options**

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Opportunities**

Enhanced Data Insights for Management
With the introduction of the Insights by MyAnalytics Backend, management can leverage the enhanced data insights to better understand team productivity and engagement levels without changing existing user features. This allows for improved decision-making based on real-time analytics.
   - next-steps: Train management on how to interpret and utilize the new data insights provided by the backend service plan. Schedule workshops or webinars to maximize understanding and application.
   - roles: Managers, Team Leaders, HR Directors
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/08/13/announcing-new-tenant-level-service-plan-in-viva-suite-sku/

Streamlined IT Administration
The visibility of the new tenant-level service plan in the admin center allows IT admins to have a clearer view of the MyAnalytics service plans being utilized across the organization, potentially streamlining administrative tasks and reducing the complexity of managing user assignments.
   - next-steps: Review current administrative processes and identify areas where the new visibility can simplify tasks. Update training materials for IT staff to incorporate the changes in service plan management.
   - roles: IT Administrators, System Administrators
   - references: https://techcommunity.microsoft.com/t5/microsoft-viva-blog/new-tenant-level-service-plan-in-viva-suite-sku/ba-p/3651230

Improved User Support and Documentation
By informing helpdesk and support staff about the new backend plan, organizations can enhance their support services. This ensures that users receive accurate information and assistance regarding their MyAnalytics service plans, improving overall user experience.
   - next-steps: Develop and distribute updated documentation regarding the new service plan to all support staff. Consider creating a FAQ section to address common queries related to the new plan.
   - roles: Helpdesk Staff, Support Teams, Training Coordinators
   - references: https://learn.microsoft.com/en-us/microsoft-365/admin/admin-overview/microsoft-365-admin-center?view=o365-worldwide

Potentional Risks**

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IT Security**

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explanation for non-techies**

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