MC1087634 – (Updated) Microsoft Teams: Interactive agents for meetings and calls (archived)

Product:

Copilot, Copilot Chat, Microsoft 365 Copilot, Teams, Windows

Platform:

Developer, Mac, Online, US Instances, Web, Windows Desktop, World tenant

Status:

In development

Change type:

Admin impact, New feature, Updated message, User impact

Links:

490564

Details:

Summary:
Microsoft Teams will introduce interactive agents in meetings and calls, allowing private and group interactions with session-supported agents built on Microsoft Copilot. The rollout is delayed, requires Microsoft 365 licenses, and will be automatic with no admin action needed. Admins can pre-pin agents for easier access.

Details:
Updated September 17, 2025: After further review, this has been delayed to a later date. We apologize for any inconvenience.
Introducing a new feature that will bring interactive agents into Microsoft Teams meetings and 1-on-1 calls. Users will be able to engage with agents as a group or privately, with zero-state prompts and history support for seamless interactions. Before this rollout, only agents built on Microsoft Copilot can support sessions, which means they can remember the context of previous interactions in the same session, for more relevant responses. Custom agents do not yet have session support.
After this rollout, all agents from Microsoft 365 Copilot Chat and Microsoft Copilot Studio will be available for users in their meetings and calls. This feature will allow developers to invite colleagues to give feedback and securely test agents, without affecting sensitive data or production channels.
A Microsoft 365 Copilot license or a Microsoft 365 license is required to use this feature. As part of the Microsoft 365 SKUs, if users have access to declarative agents in Microsoft Copilot Chat, agents are available in their meetings and calls. No license is required for custom engine agents.
This message applies to Teams for Windows desktop, Teams for Mac desktop, and Teams for the web.
This message is associated with Microsoft 365 Roadmap ID 490564.
[When this will happen:]
Targeted Release: We will communicate via Message center when we are ready to proceed.
General Availability (Worldwide, GCCH): We will communicate via Message center when we are ready to proceed.

Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release

Created:
2025-06-04

updated:
2025-09-18

Public Preview Start Date

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Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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Pictures

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summary for non-techies**

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Direct effects for Operations**

User Confusion and Frustration
Users may experience confusion due to the sudden introduction of interactive agents without prior training or documentation, leading to frustration during meetings and calls.
   - roles: End Users, Team Leaders
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=490564

Increased Support Tickets
The rollout of interactive agents may lead to an increase in support tickets as users encounter issues or have questions about the new feature, overwhelming the IT support team.
   - roles: IT Support Staff, Help Desk Agents
   - references: https://learn.microsoft.com/microsoft-365/copilot/extensibility/agents-overview

Disruption of Workflow
The automatic introduction of new agents may disrupt existing workflows, as users may not be familiar with how to effectively utilize the new features, impacting productivity.
   - roles: Project Managers, Team Members
   - references: https://learn.microsoft.com/microsoft-365/copilot/extensibility/agents-overview

Configutation Options**

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Opportunities**

Enhanced User Training and Support
With the introduction of interactive agents in Teams, there is an opportunity to develop targeted training programs for users to maximize the benefits of these agents. Training can focus on how to effectively interact with agents, use them for productivity enhancements, and troubleshoot common issues. This will improve user experience and ensure smoother adoption of the new feature.
   - next-steps: Create a training curriculum that includes tutorials, FAQs, and live training sessions. Schedule training sessions before the rollout to prepare users.
   - roles: IT Administrators, Training Coordinators, Team Leaders
   - references: https://learn.microsoft.com/microsoft-365/collaborate/teams-training?view=o365-worldwide

Optimized Agent Management
Admins can pre-pin meeting agents for easier access, which presents an opportunity to streamline agent management across teams. By curating a list of frequently used agents and pre-pinning them, organizations can improve the efficiency of meetings and ensure that users have quick access to relevant tools.
   - next-steps: Identify the most commonly used agents within the organization and create a pre-pinned list. Implement this list before the rollout to enhance user experience.
   - roles: IT Administrators, Project Managers, Team Leaders
   - references: https://learn.microsoft.com/microsoft-365/collaborate/teams/teams-apps?view=o365-worldwide

Improved Collaboration Features
The ability to escalate private agent interactions to group discussions opens up new avenues for collaboration. This feature can be leveraged to enhance teamwork by allowing users to share insights or data from their private interactions with agents during group meetings, fostering a more collaborative environment.
   - next-steps: Encourage teams to utilize the escalation feature during meetings. Consider developing guidelines on how to effectively share agent insights with the group.
   - roles: Team Leaders, Project Managers, Collaborative Teams
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/09/17/introducing-interactive-agents-in-microsoft-teams/

Potentional Risks**

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IT Security**

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explanation for non-techies**

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