check before: 2025-04-09
Product:
Power BI, Teams
Platform:
Online, World tenant
Status:
Change type:
Admin impact
Links:
Details:
Potential connection failures with the Call Quality Power BI connector.
We've detected a problem where some customers are unable to successfully connect to the Call Quality Dashboard (CQD) using the Microsoft Call Quality Power BI connector due to an outdated connector file. If you have not updated this connector since September 2023, you may encounter unexpected errors when trying to connect to CQD in Microsoft Power BI.
Change Category:
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Scope:
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Release Phase:
Created:
2025-04-09
updated:
2025-04-09
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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summary for non-techies**
The Microsoft Call Quality Power BI connector requires an update to function correctly, as users who haven't updated it since September 2023 may encounter errors; updating to the latest version ensures seamless integration between Power BI and the Call Quality Dashboard.
Direct effects for Operations**
Connection Failures
Users may experience connection failures when attempting to access the Call Quality Dashboard due to an outdated connector, leading to inability to analyze data.
- roles: Data Analysts, IT Administrators
- references: https://learn.microsoft.com/en-us/microsoftteams/cqd-power-bi-connector, https://www.microsoft.com/download/details.aspx?id=102291
Data Analysis Disruption
Without the updated connector, users will be unable to perform data analysis on call quality metrics, impacting decision-making processes.
- roles: Data Analysts, Business Intelligence Managers
- references: https://learn.microsoft.com/en-us/microsoftteams/cqd-power-bi-connector, https://www.microsoft.com/download/details.aspx?id=102291
User Experience Degradation
Users may face frustration and decreased productivity due to unexpected errors and inability to access necessary data for their work.
- roles: End Users, Team Leaders
- references: https://learn.microsoft.com/en-us/microsoftteams/cqd-power-bi-connector, https://www.microsoft.com/download/details.aspx?id=102291
Configutation Options**
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Opportunities**
Enhanced Data Analysis Capabilities
Updating the Microsoft Call Quality Power BI connector ensures that users can access the latest features and improvements, leading to better data analysis and insights from Call Quality Dashboard data. This can significantly enhance decision-making processes and operational efficiency.
- next-steps: Communicate the importance of updating the connector to relevant teams, schedule training sessions on the new features, and monitor the adoption of the updated connector.
- roles: Data Analysts, IT Administrators, Operations Managers
- references: https://learn.microsoft.com/en-us/microsoftteams/cqd-power-bi-connector, https://www.microsoft.com/download/details.aspx?id=102291
Improved User Experience with Data Connectivity
By resolving connection issues related to the outdated connector, users will experience fewer disruptions when accessing data, leading to a smoother and more efficient workflow. This is crucial for maintaining productivity in data-driven roles.
- next-steps: Establish a regular update protocol for all connectors and tools used within the organization to prevent similar issues in the future. Provide a feedback mechanism for users to report connectivity issues.
- roles: Business Intelligence Analysts, Team Leaders, End Users
- references: https://learn.microsoft.com/en-us/microsoftteams/cqd-power-bi-connector, https://www.microsoft.com/download/details.aspx?id=102291
Streamlined IT Support Operations
By proactively addressing the connector update, IT can reduce the volume of support tickets related to connection issues, allowing the IT team to focus on more strategic initiatives and improving overall service delivery.
- next-steps: Analyze past support tickets to identify common issues related to connector updates, and develop a checklist for IT staff to ensure all connectors are updated regularly. Consider automating updates where possible.
- roles: IT Support Staff, IT Managers, System Administrators
- references: https://learn.microsoft.com/en-us/microsoftteams/cqd-power-bi-connector, https://www.microsoft.com/download/details.aspx?id=102291
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 8 months ago ago
