MC1045221 – (Updated) Microsoft Teams: New user setting to view incoming calls in a small window

Product:

Teams, Windows

Platform:

Android, iOS, Mac, Online, US Instances, Web, Windows Desktop, World tenant

Status:

Rolling out

Change type:

New feature, Updated message, User impact

Links:

482747

Details:

Summary:
Microsoft Teams will introduce a new default setting allowing users to view incoming calls in a small, resizable window to reduce disruption. Rollout begins May 2025 (Targeted Release) and completes by May 2026. No admin action is needed, but user notification is recommended.

Details:
Updated January 6, 2026: We have updated the timeline. Thank you for your patience.
Coming soon for Microsoft Teams: A new setting that allows users to view incoming calls in a small window in Teams to prevent disruptions. Users will be able to take a call in the small window and continue to see what they were working on before the call.
This message applies to Teams on Windows desktop, Teams on Mac desktop, Teams for the web, and Teams for iOS/Android.
This message is associated with Microsoft 365 Roadmap ID 482747.
[When this will happen:]
Targeted Release: We will begin rolling out early May 2025 and expect to complete by mid-May 2025.
General Availability (Worldwide): We will begin rolling out mid-March 2026 (previously mid-January) and expect to complete by late March 2026 (previously late January).
General Availability (GCC): We will begin rolling out early April 2026 (previously early February) and expect to complete by mid-April 2026 (previously mid-February).
General Availability: (GCC High, DoD): We will begin rolling out early May 2026 (previously early February) and expect to complete by early May 2026 (previously early October).

Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release

Created:
2025-04-01

updated:
2026-01-07

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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Pictures

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summary for non-techies**

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Direct effects for Operations**

User Disruption
Without preparation, users may experience confusion and disruption due to the sudden change in how incoming calls are displayed, potentially affecting their workflow and productivity.
   - roles: End Users, IT Support
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482747

User Training Needs
The introduction of a new setting may require additional training or documentation for users to effectively utilize the small window feature, leading to potential frustration if not addressed beforehand.
   - roles: End Users, Training Coordinators
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482747

Configutation Options**

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explanation for non-techies**

Microsoft Teams is making a change that might remind you of when you switched from a big, bulky desktop computer to a sleek, portable laptop. Just like how the laptop allowed you to work more flexibly and without being tied to one spot, this new feature in Teams is designed to give you more freedom and less disruption during your workday.

Imagine you're working on an important document or in the middle of a presentation, and suddenly, a call comes in. Previously, the incoming call would take over your entire screen, much like a large, intrusive billboard blocking your view. This could be quite disruptive, especially if you were in the flow of work. With the new feature, incoming calls will now appear in a small, resizable window. It's like having a picture-in-picture mode on your TV, where you can watch a small screen of one channel while keeping an eye on another. This allows you to see who's calling without losing sight of your current task.

This change will be automatically applied, so there's no need for any technical setup or administrative action. It's as if your favorite coffee shop decided to serve your coffee in a spill-proof cup without you having to ask. You might want to let your team know about this new feature, just like you would share a tip about a new shortcut to the office. This way, everyone can take advantage of the smoother, less disruptive experience when handling calls on Teams.

Overall, this update is about enhancing productivity and minimizing interruptions, making it easier for you to stay focused on your work while still being reachable.