check before: 2026-03-01
Product:
Microsoft Viva, Teams
Platform:
Android, iOS, World tenant
Status:
In development
Change type:
Links:
Details:
In the Engage app for Android and Engage app in Teams for iOS and Android, we are introducing the Community Expert. Experts will be able to endorse accurate and credible answers and be recognized as community experts with a special label next to their name. As well, experts & community admins will be able to mark answers to questions as verified answers to signal a credible and accurate answer. Verified answers will receive its own special label.
Change Category:
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Scope:
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Release Phase:
Current Channel
Created:
2025-12-19
updated:
2026-01-09
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Confusion
Without proper preparation, users may be confused about the new Community Expert feature and how to identify verified answers, leading to misinformation and decreased trust in the platform.
- roles: End Users, Community Managers
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/02/02/introducing-microsoft-viva-a-new-employee-experience-platform/, https://techcommunity.microsoft.com/t5/microsoft-viva-blog/introducing-microsoft-viva-engage/ba-p/2671230
Increased Support Requests
The introduction of new features without adequate training or communication may lead to an increase in support requests as users struggle to navigate the changes, impacting IT support resources.
- roles: IT Support Staff, End Users
- references: https://www.forbes.com/sites/bernardmarr/2021/02/01/what-is-microsoft-viva-and-why-is-it-so-important/?sh=4b1c1c4e1c3d, https://www.zdnet.com/article/microsoft-viva-what-it-is-and-why-it-matters/
Configutation Options**
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explanation for non-techies**
Imagine you're part of a large community where people gather to ask questions and share knowledge, much like a town hall meeting. In this setting, there are individuals who are recognized for their expertise in certain areas, like a trusted town elder or a skilled craftsman. These experts are respected for their knowledge and are often turned to for reliable advice.
Microsoft Viva is introducing a similar concept in its Engage app for Android and within Teams for iOS and Android. Here, experts within the community are given a special label next to their name, much like a badge of honor, signifying their role as a trusted source of information. When these experts provide answers to questions, they can endorse them as accurate and credible, much like a town elder giving their stamp of approval.
Additionally, both these experts and community administrators have the ability to mark certain answers as "verified." Think of this as a seal of authenticity, similar to a notary public's stamp on a document, which signals to everyone that the information is trustworthy and has been reviewed by someone knowledgeable.
This system helps ensure that when people are looking for answers, they can easily identify which responses are backed by expertise and credibility. It's like having a guide in a vast library who can point you directly to the most reliable books on the shelf. By implementing these features, Microsoft Viva aims to create a more organized and trustworthy environment for sharing and receiving information within its community platforms.
** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2026-01-09 | RM Release | January CY2026 | March CY2026 |
Last updated 1 month ago ago
