check before: 2026-04-01
Product:
Microsoft Viva, Teams
Platform:
Android, iOS, World tenant
Status:
In development
Change type:
Links:
Details:
In the Engage app for Android and Engage app in Teams for iOS and Android, we are introducing the Community Expert. Experts will be able to endorse accurate and credible answers and be recognized as community experts with a special label next to their name. As well, experts & community admins will be able to mark answers to questions as verified answers to signal a credible and accurate answer. Verified answers will receive its own special label.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
Current Channel
Created:
2025-12-19
updated:
2026-03-03
Docu to Check
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
summary for non-techies**
Microsoft Viva is introducing a feature in its Engage app for Android and within Teams for iOS and Android that labels experts with a special badge, allowing them and community administrators to mark answers as "verified," ensuring information shared is credible and trustworthy.
Direct effects for Operations**
User Confusion
Without proper preparation, users may be confused about the new Community Expert feature and how to identify verified answers, leading to misinformation and decreased trust in the platform.
- roles: End Users, Community Managers
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/02/02/introducing-microsoft-viva-a-new-employee-experience-platform/, https://techcommunity.microsoft.com/t5/microsoft-viva-blog/introducing-microsoft-viva-engage/ba-p/2671230
Increased Support Requests
The introduction of new features without adequate training or communication may lead to an increase in support requests as users struggle to navigate the changes, impacting IT support resources.
- roles: IT Support Staff, End Users
- references: https://www.forbes.com/sites/bernardmarr/2021/02/01/what-is-microsoft-viva-and-why-is-it-so-important/?sh=4b1c1c4e1c3d, https://www.zdnet.com/article/microsoft-viva-what-it-is-and-why-it-matters/
Configutation Options**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
a free basic plan is required to see more details. Sign up here
A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.
change history
| Date | Property | old | new |
| 2026-03-03 | RM Release | March CY2026 | April CY2026 |
| 2026-01-09 | RM Release | January CY2026 | March CY2026 |
Last updated 2 weeks ago ago
