check before: 2026-06-01
Product:
Entra
Platform:
Android, iOS, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
Self-Serv Account Recovery for tenants using Passkey.Account Recovery from Total Loss using Verified ID with Face Check
Change Category:
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Scope:
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Release Phase:
General Availability, Preview
Created:
2025-11-21
updated:
2025-11-21
Public Preview Start Date
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Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Account Recovery Failure
If the change to Microsoft Entra's self-service account recovery is implemented without proper preparation, users may face difficulties in recovering their accounts, leading to potential lockouts and loss of access to critical resources.
- roles: End Users, IT Support Staff
- references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-entra-id-account-recovery/ba-p/3851230, https://www.microsoft.com/en-us/security/blog/2023/10/01/introducing-microsoft-entra/
" target="_blank" rel="nofollow noopener noreferrer">https://www.microsoft.com/en-us/security/blog/2023/10/01/introducing-microsoft-entra/
User Experience Degradation
The introduction of new account recovery methods without adequate training or communication may confuse users, resulting in frustration and decreased productivity as they struggle to navigate the new system.
- roles: End Users, Help Desk Technicians
- references: https://www.microsoft.com/en-us/security/blog/2023/10/01/introducing-microsoft-entra/, https://www.zdnet.com/article/microsoft-entra-identity-management/
Configutation Options**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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