check before: 2026-01-01
Product:
Planner
Platform:
Mac, Web, Windows Desktop, World tenant
Status:
In development
Change type:
Links:
Details:
Custom templates let you create reusable, pre-designed layouts tailored to your organization’s needs, ensuring consistency and saving time. They provide flexibility to standardize content while allowing easy customization for specific scenarios.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-11-18
updated:
2025-11-18
Docu to Check
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Degradation
If custom templates are implemented without proper training or communication, users may struggle to adapt to the new system, leading to confusion and decreased productivity.
- roles: End Users, Project Managers
- references: https://www.forbes.com/sites/bernardmarr/2020/01/20/the-importance-of-user-experience-in-software-development/, https://www.nngroup.com/articles/why-user-experience-matters/
Increased Support Requests
The introduction of custom templates without adequate preparation may lead to a spike in support requests as users encounter issues or have questions about the new features.
- roles: IT Support Staff, Help Desk Technicians
- references: https://www.zendesk.com/blog/why-customer-support-is-important/, https://www.forbes.com/sites/forbestechcouncil/2021/06/29/the-importance-of-customer-support-in-the-digital-age/
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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