491439 – Microsoft Teams: Remote log collection in Teams admin center​

Product:

Microsoft 365 admin center, Teams

Platform:

Mac, Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

MC1087099

Details:

Teams Administrators will have the ability to remotely collect client diagnostics logs for troubleshooting from users' devices, aiming to minimize or eliminate the need for user intervention and workflow disruption previously required for collecting diagnostics logs.

Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release

Created:
2025-05-02

updated:
2025-09-18

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

Please, look at the most relevant linked item for details

explanation for non-techies**

Imagine you're a detective trying to solve a mystery, and you need clues to figure out what's going wrong. In the world of IT, these clues are called "diagnostic logs." They help IT professionals understand issues with software or devices, much like how a detective uses evidence to solve a case.

Previously, if something went wrong with Microsoft Teams on an employee's computer, the IT team would need the employee to help gather these clues. This process could be a bit like asking a witness to collect evidence at a crime scene—time-consuming and potentially disruptive to their day.

Now, with the new feature in the Teams admin center, IT administrators can remotely collect these diagnostic logs without needing the employee to do anything. It's as if the detective can now magically gather evidence from afar without disturbing the witness. This change means that troubleshooting can happen more smoothly and quickly, with less interruption to the employee's work.

For managers, HR staff, or anyone not deeply involved in IT, this means that employees can continue their work with fewer disruptions, and IT issues can be resolved more efficiently. It's a bit like having a cleaning crew that can tidy up your office without you having to leave your desk. The process becomes seamless and less noticeable, allowing everyone to focus on their tasks without unnecessary interruptions.