468280 – Microsoft Teams: Extensibility for PSTN calls

Product:

Teams

Platform:

Developer, Mac, US Instances, Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

MC947831

Details:

Third-party application developers will be able to extend the PSTN calling experience in Teams with contextual information, making it possible for Teams users to have access to relevant data without leaving the call experience. This brings additional context and workflow integration into calling experiences and makes customer facing professionals more efficient by having data from line of business applications readily available. This functionality is available for developers to integrate their applications and add new functionality to calls.

Change Category:
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Scope:
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Release Phase:
Targeted Release, General Availability

Created:
2024-11-16

updated:
2025-03-07

Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

Please, look at the most relevant linked item for details

explanation for non-techies**

Imagine you're in a meeting room with a stack of papers that you need to reference during a call. Normally, you'd have to shuffle through these papers to find the information you need, which can be distracting and time-consuming. Now, picture having a smart assistant who can instantly hand you the exact document you need without you having to leave your seat or interrupt the conversation. This is similar to what Microsoft Teams is enabling with its new feature for PSTN calls.

With this update, third-party developers can enhance the calling experience by integrating additional information directly into the call interface. It's like having that smart assistant bring the right files to your fingertips while you're on the call. This means that when you're speaking with a client or colleague, you can access relevant data from other business applications without having to switch screens or exit the call. This seamless integration helps professionals stay focused and efficient, much like how having all your documents organized and readily accessible would in a physical meeting.

This feature is particularly useful for customer-facing roles where quick access to information can significantly improve service quality and response times. By allowing developers to build these integrations, Microsoft Teams is making it easier for businesses to tailor their communication tools to better fit their specific workflows and needs. It's like customizing your meeting room to have everything you need within arm's reach, ensuring that you can conduct your business smoothly and effectively.