check before: 2025-01-15
Product:
Microsoft 365 admin center, Teams
Platform:
Developer, Mac, Online, US Instances, Windows Desktop, World tenant
Status:
Rolling out
Change type:
New feature, User impact, Admin impact
Links:
Details:
Summary:
Microsoft Teams is updating to allow third-party app developers to enhance PSTN calls with contextual information. Rollout begins early February 2025 for Targeted Release and mid-February for General Availability, with completion expected by early March 2025. This feature is for Teams on Windows and Mac desktops and is associated with Microsoft 365 Roadmap ID 468280. No action is needed unless developing personal scope Tab apps for Teams.
Details:
Updated December 12, 2024: We have updated the rollout timeline below. Thank you for your patience.
Coming soon for Microsoft Teams: Third-party application developers will be able to extend the Public Switched Telephone Network (PSTN) calling experience with contextual information, making it possible for Teams users to have access to relevant data without leaving the call experience. This feature will make it possible for developers to bring additional context and workflow integration into calling experiences and make customer-facing professionals more efficient by having data from line of business applications readily available. This functionality is available for developers to integrate their applications and add new functionality to calls.
This message applies to Teams on Windows and Mac desktops.
This message is associated with Microsoft 365 Roadmap ID 468280.
[When this will happen:]
Targeted Release: We will begin rolling out early February 2025 (previously mid-January) and expect to complete by mid-February 2025 (previously late January)
General Availability (Worldwide, GCC): We will begin rolling out mid-February 2025 (previously mid-February) and expect to complete by early March 2025 (previously late February).
Change Category:
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Scope:
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Release Phase:
Standard Release, Targeted Release
Created:
2024-12-04
updated:
2025-02-19
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
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Direct effects for Operations**
Integration of Third-Party Apps for PSTN Calls
Without preparation, users may experience confusion or disruption during calls if third-party apps are not properly integrated or if they do not function as expected, leading to inefficiencies in communication.
- roles: Developers, Customer-facing Professionals
- references: https://learn.microsoft.com/microsoftteams/platform/tabs/what-are-tabs?tabs=personal, https://learn.microsoft.com/microsoftteams/teams-app-setup-policies
User Experience with Contextual Information
Users may face challenges in accessing relevant data during calls if the new features are not adequately communicated or if users are not trained on how to utilize the new functionalities, potentially leading to decreased productivity.
- roles: End Users, IT Support Staff
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=468280, https://learn.microsoft.com/microsoftteams/teams-app-setup-policies
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-02-19 | MC Feature Ring | Targeted Release | Standard Release, Targeted Release |
| 2025-02-11 | MC Feature Ring | Targeted Release | |
| 2025-02-11 | MC Feature Status | Scheduled | Rolling out |
| 2024-12-13 | MC Messages | Coming soon for Microsoft Teams: Third-party application developers will be able to extend the Public Switched Telephone Network (PSTN) calling experience with contextual information, making it possible for Teams users to have access to relevant data without leaving the call experience. This feature will make it possible for developers to bring additional context and workflow integration into calling experiences and make customer-facing professionals more efficient by having data from line of business applications readily available. This functionality is available for developers to integrate their applications and add new functionality to calls.
This message applies to Teams on Windows and Mac desktops. This message is associated with Microsoft 365 Roadmap ID 468280. [When this will happen:] Targeted Release: We will begin rolling out mid-January 2025 and expect to complete by late January 2025. General Availability (Worldwide, GCC): We will begin rolling out mid-February 2025 and expect to complete by late February 2025. | Updated December 12, 2024: We have updated the rollout timeline below. Thank you for your patience.
Coming soon for Microsoft Teams: Third-party application developers will be able to extend the Public Switched Telephone Network (PSTN) calling experience with contextual information, making it possible for Teams users to have access to relevant data without leaving the call experience. This feature will make it possible for developers to bring additional context and workflow integration into calling experiences and make customer-facing professionals more efficient by having data from line of business applications readily available. This functionality is available for developers to integrate their applications and add new functionality to calls. This message applies to Teams on Windows and Mac desktops. This message is associated with Microsoft 365 Roadmap ID 468280. [When this will happen:] Targeted Release: We will begin rolling out early February 2025 (previously mid-January) and expect to complete by mid-February 2025 (previously late January) General Availability (Worldwide, GCC): We will begin rolling out mid-February 2025 (previously mid-February) and expect to complete by early March 2025 (previously late February). |
| 2024-12-13 | MC Title | Microsoft Teams: Extensibility for PSTN calls | (Updated) Microsoft Teams: Extensibility for PSTN calls |
| 2024-12-13 | MC Last Updated | 12/04/2024 00:25:23 | 2024-12-12T20:35:25Z |
| 2024-12-13 | MC Summary | Microsoft Teams will soon allow third-party developers to enhance PSTN calls with contextual information. This feature, available on Teams for Windows and Mac, is part of Microsoft 365 Roadmap ID 468280 and will roll out from mid-January to late February 2025. It requires no preparation unless developing personal scope Tab apps for Teams. | Microsoft Teams is updating to allow third-party app developers to enhance PSTN calls with contextual information. Rollout begins early February 2025 for Targeted Release and mid-February for General Availability, with completion expected by early March 2025. This feature is for Teams on Windows and Mac desktops and is associated with Microsoft 365 Roadmap ID 468280. No action is needed unless developing personal scope Tab apps for Teams. |
Last updated 1 month ago
