check before: 2025-01-15
Product:
Microsoft 365 admin center, Teams
Platform:
Developer, Mac, Online, US Instances, Windows Desktop, World tenant
Status:
Scheduled
Change type:
New feature, User impact, Admin impact
Links:
Details:
Summary:
Microsoft Teams is updating to allow third-party app developers to enhance PSTN calls with contextual information. Rollout begins early February 2025 for Targeted Release and mid-February for General Availability, with completion expected by early March 2025. This feature is for Teams on Windows and Mac desktops and is associated with Microsoft 365 Roadmap ID 468280. No action is needed unless developing personal scope Tab apps for Teams.
Details:
Updated December 12, 2024: We have updated the rollout timeline below. Thank you for your patience.
Coming soon for Microsoft Teams: Third-party application developers will be able to extend the Public Switched Telephone Network (PSTN) calling experience with contextual information, making it possible for Teams users to have access to relevant data without leaving the call experience. This feature will make it possible for developers to bring additional context and workflow integration into calling experiences and make customer-facing professionals more efficient by having data from line of business applications readily available. This functionality is available for developers to integrate their applications and add new functionality to calls.
This message applies to Teams on Windows and Mac desktops.
This message is associated with Microsoft 365 Roadmap ID 468280.
[When this will happen:]
Targeted Release: We will begin rolling out early February 2025 (previously mid-January) and expect to complete by mid-February 2025 (previously late January)
General Availability (Worldwide, GCC): We will begin rolling out mid-February 2025 (previously mid-February) and expect to complete by early March 2025 (previously late February).
Change Category:
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Scope:
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Release Phase:
Created:
2024-12-04
updated:
2025-01-15
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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linked item details
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summary for non-techies**
Microsoft Teams is introducing a feature in early 2025 that allows third-party app developers to integrate additional tools and information into the call interface for PSTN calls, enabling functionalities like automatic access to relevant documents during calls.
Direct effects for Operations**
Integration of Third-Party Apps
Without proper preparation, users may experience disruptions in their calling experience due to untested third-party applications being integrated, leading to potential confusion and inefficiencies during calls.
- roles: Developers, Customer-facing Professionals
- references: https://learn.microsoft.com/microsoftteams/platform/tabs/what-are-tabs?tabs=personal, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=468280
User Experience with PSTN Calls
The introduction of new features without adequate user training may lead to a steep learning curve, resulting in decreased productivity and frustration among users as they adapt to the new functionalities.
- roles: End Users, IT Support Staff
- references: https://learn.microsoft.com/microsoftteams/teams-app-setup-policies, https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=468280
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2024-12-13 | MC Messages | Coming soon for Microsoft Teams: Third-party application developers will be able to extend the Public Switched Telephone Network (PSTN) calling experience with contextual information, making it possible for Teams users to have access to relevant data without leaving the call experience. This feature will make it possible for developers to bring additional context and workflow integration into calling experiences and make customer-facing professionals more efficient by having data from line of business applications readily available. This functionality is available for developers to integrate their applications and add new functionality to calls.
This message applies to Teams on Windows and Mac desktops. This message is associated with Microsoft 365 Roadmap ID 468280. [When this will happen:] Targeted Release: We will begin rolling out mid-January 2025 and expect to complete by late January 2025. General Availability (Worldwide, GCC): We will begin rolling out mid-February 2025 and expect to complete by late February 2025. | Updated December 12, 2024: We have updated the rollout timeline below. Thank you for your patience.
Coming soon for Microsoft Teams: Third-party application developers will be able to extend the Public Switched Telephone Network (PSTN) calling experience with contextual information, making it possible for Teams users to have access to relevant data without leaving the call experience. This feature will make it possible for developers to bring additional context and workflow integration into calling experiences and make customer-facing professionals more efficient by having data from line of business applications readily available. This functionality is available for developers to integrate their applications and add new functionality to calls. This message applies to Teams on Windows and Mac desktops. This message is associated with Microsoft 365 Roadmap ID 468280. [When this will happen:] Targeted Release: We will begin rolling out early February 2025 (previously mid-January) and expect to complete by mid-February 2025 (previously late January) General Availability (Worldwide, GCC): We will begin rolling out mid-February 2025 (previously mid-February) and expect to complete by early March 2025 (previously late February). |
| 2024-12-13 | MC Title | Microsoft Teams: Extensibility for PSTN calls | (Updated) Microsoft Teams: Extensibility for PSTN calls |
| 2024-12-13 | MC Last Updated | 12/04/2024 00:25:23 | 2024-12-12T20:35:25Z |
| 2024-12-13 | MC Summary | Microsoft Teams will soon allow third-party developers to enhance PSTN calls with contextual information. This feature, available on Teams for Windows and Mac, is part of Microsoft 365 Roadmap ID 468280 and will roll out from mid-January to late February 2025. It requires no preparation unless developing personal scope Tab apps for Teams. | Microsoft Teams is updating to allow third-party app developers to enhance PSTN calls with contextual information. Rollout begins early February 2025 for Targeted Release and mid-February for General Availability, with completion expected by early March 2025. This feature is for Teams on Windows and Mac desktops and is associated with Microsoft 365 Roadmap ID 468280. No action is needed unless developing personal scope Tab apps for Teams. |
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