397752 – Microsoft Intune: Device Action – Remove apps and configuration (archived)

Product:

Intune

Platform:

Android, iOS, US Instances, World tenant

Status:

Launched

Change type:

Links:

Details:

Intune will have the ability to temporarily remove apps and config from a single device, and then initiate a restore. This is intended to help solve customers' challenges external to Intune and quickly restore end user productivity.

Change Category:
XXXXXXX ... free basic plan only

Scope:
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Release Phase:
General Availability

Created:
2024-06-01

updated:
2024-07-19

Docu to Check

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MS workload name

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Direct effects for Operations**

- Impact on IT Operations
- Potential for increased support tickets due to confusion or issues arising from the temporary removal of apps and configurations.
- Roles impacted: IT Support Staff, Helpdesk Technicians
- Need for updated documentation and training for IT staff on the new functionality and its implications.
- Roles impacted: IT Administrators, IT Trainers
- Risk of misconfiguration during the restore process, leading to further disruptions in service.
- Roles impacted: IT Administrators, System Engineers

- Impact on IT Services
- Temporary unavailability of critical applications for end-users, which could hinder productivity and workflow.
- Roles impacted: End Users, Department Managers
- Dependencies on other IT services that rely on the removed apps or configurations, potentially causing cascading failures.
- Roles impacted: IT Service Managers, Application Owners
- Need for coordination with other IT services to ensure that the removal and restoration processes do not conflict with scheduled maintenance or updates.
- Roles impacted: IT Operations Managers, Change Management Teams

- Impact on IT Users
- Disruption of user experience due to unexpected removal of familiar applications, leading to frustration and decreased morale.
- Roles impacted: End Users, Team Leaders
- Potential data loss or disruption in workflows if users are not adequately informed about the changes and their implications.
- Roles impacted: End Users, Project Managers
- Increased reliance on IT support for troubleshooting and assistance during the transition period.
- Roles impacted: End Users, IT Support Staff

References:
- Microsoft Intune Documentation: https://docs.microsoft.com/en-us/mem/intune/
- Microsoft Intune Release Notes: https://docs.microsoft.com/en-us/mem/intune/release-notes/

Opportunities**

- Streamlined Device Management
- Opportunity: Utilize the new feature to temporarily remove problematic apps or configurations from devices experiencing issues, allowing for quicker resolution and minimizing downtime.
- Roles Benefiting: IT Support Teams, End Users
- Reference: [Microsoft Intune Documentation](https://docs.microsoft.com/en-us/mem/intune/)

- Enhanced User Experience
- Opportunity: Implement a proactive monitoring system that leverages the temporary removal feature to identify and address common app-related issues before they impact user productivity.
- Roles Benefiting: IT Operations, User Experience Teams
- Reference: [Microsoft Intune Blog](https://techcommunity.microsoft.com/t5/intune-customer-success/bg-p/IntuneCustomerSuccess)

- Cost-Effective App Management
- Opportunity: Assess and identify underutilized or problematic applications that can be temporarily removed and later restored, potentially leading to a reevaluation of licensing needs and cost savings.
- Roles Benefiting: IT Administration, Finance Teams
- Reference: [Microsoft Licensing Overview](https://www.microsoft.com/en-us/licensing/default)

Potentional Risks**

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