394275 – Microsoft Copilot (Microsoft 365): Copilot in Excel chat helper (archived)

Product:

Copilot, Microsoft 365 Apps

Platform:

iOS, Mac, Web, Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

Details:

Customers can get more conversational answers to a broader range of Excel-related questions and prompts from Copilot. For example, the customer can ask how to accomplish a task and Copilot will respond with helpful steps that may include formulas to copy and use. In some cases, Copilot may explain a formula error and supply the corrected formula plus additional guidance to ensure the formula works properly.

Change Category:
XXXXXXX ... free basic plan only

Scope:
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Release Phase:
General Availability

Created:
2024-05-24

updated:
2024-07-27

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Integration Challenges
- Potential compatibility issues with existing Excel add-ins or macros that may not function correctly with Copilot.
- Roles Impacted: IT Administrators, Application Support Teams
- Increased demand for system resources (CPU, memory) due to the AI processing requirements of Copilot, which may lead to performance degradation.
- Roles Impacted: IT Operations Teams, Infrastructure Managers

- Direct Impact on IT Services
- User Experience Changes
- Users may experience a learning curve as they adapt to the new conversational interface, which could lead to temporary productivity loss.
- Roles Impacted: End Users, Training and Support Teams
- Potential for increased support tickets related to Copilot usage, formula errors, and troubleshooting, straining IT support resources.
- Roles Impacted: Help Desk Staff, IT Support Teams

References:
- Microsoft Copilot Overview: [Microsoft Official Site](https://www.microsoft.com/en-us/microsoft-365/copilot)
- Impact of AI on Office Productivity: [Forbes Article](https://www.forbes.com/sites/bernardmarr/2023/03/20/how-ai-is-transforming-the-way-we-work-in-office-applications/?sh=5c3e0e2c4c5d)