383656 – Microsoft Viva: Viva Glint – Notifications and Nudges in Teams

Product:

Microsoft Viva, Microsoft Viva Glint, Teams

Platform:

Web, World tenant

Status:

In development

Change type:

Links:

Details:

Users can receive survey notifications and nudges in Teams

Change Category:
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Scope:
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Release Phase:
General Availability, Preview

Created:
2024-02-17

updated:
2024-09-25

Public Preview Start Date

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Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased volume of notifications in Microsoft Teams
- Potential for notification overload leading to user frustration
- IT Operations Team may need to monitor and manage notification settings
- Roles impacted: IT Operations Team, User Support Team
- Integration challenges with existing IT services
- Possible conflicts with other Teams apps or services that send notifications
- Need for thorough testing to ensure compatibility with current IT infrastructure
- Roles impacted: IT Administrators, Application Support Team

- Direct Impact on IT Services
- Changes in user engagement metrics
- Increased interaction with surveys may skew data analytics and reporting
- IT Analytics Team may need to adjust reporting tools to accommodate new data
- Roles impacted: IT Analytics Team, Business Intelligence Team
- Dependency on Microsoft Teams and Viva services
- Any downtime or issues with Teams could disrupt the delivery of notifications
- IT Service Management may need to prepare for potential incidents related to service dependencies
- Roles impacted: IT Service Management Team, Incident Response Team

References:
- Microsoft Viva Overview: https://www.microsoft.com/en-us/microsoft-viva
- Microsoft Teams Notifications: https://support.microsoft.com/en-us/teams/notifications-in-teams-0c1c7b7b-8b7e-4f3e-8f7d-4b7e4b7e4b7e