380720 – Outlook: Drag and drop to download attachments and emails in the new Outlook for Windows (archived)

Product:

Outlook

Platform:

Windows Desktop, World tenant

Status:

Launched

Change type:

Links:

Details:

Users can drag and drop attachments and emails from the new Outlook for Windows to their desktops or local folders to download them directly to that location. #newoutlookforwindows

Change Category:
XXXXXXX ... free basic plan only

Scope:
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Release Phase:
General Availability

Created:
2024-01-31

updated:
2024-07-27

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Increased support requests from users unfamiliar with the drag-and-drop functionality
- Roles impacted: IT Support Staff, Help Desk Technicians
- Potential for data loss if users accidentally drag and drop sensitive information to incorrect locations
- Roles impacted: IT Security Administrators, Compliance Officers
- Need for updated training materials and documentation to reflect new functionality
- Roles impacted: IT Trainers, Knowledge Management Teams

- Direct Impact on IT Services
- Possible integration issues with existing file management systems or cloud storage solutions
- Roles impacted: IT Service Managers, System Administrators
- Increased load on network bandwidth due to users downloading large attachments
- Roles impacted: Network Administrators, Infrastructure Engineers
- Requirement for monitoring tools to track usage patterns and identify potential issues
- Roles impacted: IT Operations Managers, Data Analysts

- Direct Impact on IT Users
- Changes in user workflow as they adapt to the new drag-and-drop feature
- Roles impacted: End Users, Project Managers
- Risk of user frustration if the feature does not work as expected or leads to errors
- Roles impacted: End Users, Team Leaders
- Need for user feedback mechanisms to assess the effectiveness of the new feature
- Roles impacted: User Experience Researchers, Product Managers

References:
- Microsoft Outlook Official Documentation: [Microsoft Outlook](https://support.microsoft.com/en-us/office/outlook-help-2c4c4e5a-9e0b-4c7a-8b5e-5a8f5c4c4e5a)
- ITIL Change Management Best Practices: [ITIL Change Management](https://www.axelos.com/best-practice-solutions/itil)

Opportunities**

- Enhanced User Experience with Drag and Drop Functionality
- Opportunity: Implement training sessions and documentation to educate users on the new drag and drop feature for downloading attachments and emails. This will streamline workflows and improve productivity.
- Benefiting Roles:
- End Users: Increased efficiency in managing emails and attachments.
- IT Support: Reduced support tickets related to attachment handling.

- Integration with Cloud Storage Solutions
- Opportunity: Encourage users to utilize cloud storage services (e.g., OneDrive, SharePoint) for saving attachments directly from Outlook, leveraging the drag and drop feature. This can enhance collaboration and data accessibility while reducing reliance on local storage.
- Benefiting Roles:
- Project Managers: Easier access to shared documents and collaboration.
- IT Administration: Simplified data management and backup processes.

- Cost-Effective Licensing Review
- Opportunity: Assess current licensing agreements for Outlook and related services to identify potential savings by consolidating licenses or migrating to more cost-effective plans, especially if the new features reduce the need for third-party tools.
- Benefiting Roles:
- Finance Department: Potential cost savings on software licensing.
- IT Operations: Streamlined software management and reduced overhead costs.

References:
- Microsoft Official Blog on Outlook Features: [Microsoft Blog](https://www.microsoft.com/en-us/microsoft-365/blog/)
- User Training Resources: [Microsoft Learn](https://learn.microsoft.com/en-us/training/)
- Cost Management Strategies: [Gartner Insights](https://www.gartner.com/en/information-technology)

Potentional Risks**

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