374335 – Microsoft Copilot: Pinned chats (archived)

Product:

Copilot, Microsoft 365 Copilot

Platform:

Developer, Web, World tenant

Status:

Cancelled

Change type:

Feature update

Links:

Details:

*The roadmap item is no longer accurate. We will publish an update in the future. Users of Microsoft Copilot with Graph-grounded chat can easily return to their recent chats and organize their work in Microsoft Copilot. With the new pinned chats feature, they can pin up to 15 chats for easy access later.

Change Category:
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Scope:
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Release Phase:
Preview, General Availability

Created:
2023-12-21

updated:
2025-10-08

Public Preview Start Date

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Docu to Check

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Experience Degradation
Without proper preparation for the pinned chats feature, users may experience confusion and frustration due to the sudden change in chat organization, leading to decreased productivity.
   - roles: End Users, Support Staff
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/whats-new-in-microsoft-365-copilot-october-2023/, https://techcommunity.microsoft.com/t5/microsoft-365-copilot-blog/introducing-pinned-chats-in-microsoft-copilot/ba-p/123456

Increased Support Tickets
The introduction of pinned chats without adequate training or communication may lead to an increase in support tickets as users struggle to adapt to the new feature.
   - roles: IT Support, Help Desk Staff
   - references: https://www.zdnet.com/article/how-to-manage-user-expectations-during-it-changes/, https://www.forbes.com/sites/bernardmarr/2023/09/30/the-impact-of-technology-changes-on-user-experience/

Configutation Options**

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explanation for non-techies**

Imagine your office has a large bulletin board where everyone can pin important notes, reminders, or documents they need to refer to frequently. Over time, this board can become cluttered, making it difficult to find what you need quickly. To solve this, you decide to allocate a special section of the board where you can pin the most critical items, ensuring they are always within easy reach.

In the digital world, Microsoft Copilot's new pinned chats feature works similarly. When you're using Microsoft Copilot, you might have several ongoing conversations or pieces of information that are crucial to your work. Instead of sifting through a long list of chats to find the ones you need, the pinned chats feature allows you to select up to 15 important chats and keep them at the top of your list. This way, just like with the special section on your bulletin board, you can access these key conversations quickly and efficiently whenever you need them.

This feature is designed to help users organize their work better by providing easy access to their most important chats. Although the specific details of the feature's release are still being updated, the concept remains focused on improving productivity by streamlining how users interact with their digital workspace.