374025 – Microsoft Copilot (Microsoft 365): Bring the latest from your organization into your Word chats with Microsoft Copilot Graph-grounded search

Product:

Copilot, Microsoft 365 Apps, Microsoft Graph

Platform:

Developer, Mac, World tenant

Status:

Launched

Change type:

Links:

Details:

Ask Copilot a question in Word chat, and Copilot generates an answer using the rich, people-centric data and insights in the Microsoft cloud. That's the power of Copilot and Microsoft Graph.

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-04-19

updated:
2024-09-06

Docu to Check

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MS workload name

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Direct effects for Operations**

- Direct Impact on IT Operations
- Integration Complexity
- The introduction of Microsoft Copilot may require significant integration efforts with existing Microsoft 365 services, particularly Microsoft Graph.
- Potential for increased load on IT infrastructure due to additional data processing and retrieval demands.
- Roles impacted: IT Operations Team, System Administrators, Network Engineers.
- Reference: [Microsoft Graph documentation](https://docs.microsoft.com/en-us/graph/overview)

- Change Management and User Training
- Users may require training to effectively utilize the new Copilot features, leading to increased support requests and potential disruptions during the transition period.
- IT administrators will need to manage change requests and ensure that users are adequately prepared for the new functionalities.
- Roles impacted: IT Support Staff, Training Coordinators, End Users.
- Reference: [Microsoft 365 training resources](https://support.microsoft.com/en-us/training)

- Direct Impact on IT Services
- Service Availability and Performance
- The deployment of Copilot could affect the performance of Microsoft Word and other integrated services, especially during peak usage times.
- There may be a risk of service outages or degraded performance if the infrastructure is not adequately scaled to handle the new features.
- Roles impacted: Service Managers, Application Support Teams, End Users.
- Reference: [Microsoft 365 Service Health](https://portal.office.com/adminportal/home/servicehealth)

- Data Privacy and Compliance
- The use of Microsoft Graph to pull organizational data into Word raises concerns about data privacy and compliance with GDPR regulations.
- IT departments will need to ensure that data handling practices align with legal requirements, potentially leading to additional audits and compliance checks.
- Roles impacted: Compliance Officers, Data Protection Officers, IT Security Teams.
- Reference: [GDPR compliance guidelines](https://ec.europa.eu/info/law/law-topic/data-protection_en)