324079 – Microsoft Viva: Copilot in Viva Glint

Product:

Copilot, Microsoft 365 Copilot, Microsoft Viva, Microsoft Viva Glint

Platform:

Web, World tenant

Status:

Launched

Change type:

Links:

MC922629

Details:

Highlight top issues and potential solutions hidden throughout employee suggestions from survey results; plus, help leaders explore comments using natural-language questions.

Change Category:
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Scope:
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Release Phase:
Preview, General Availability

Created:
2024-03-05

updated:
2024-11-27

Public Preview Start Date

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Docu to Check

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MS workload name

XXXXXXX ... free basic plan only

Direct effects for Operations**

- Direct Impact on IT Operations
- Integration Challenges
- Potential issues with integrating Microsoft Viva Glint with existing IT systems and services, which may lead to temporary disruptions in data flow and reporting.
- Roles impacted: IT Operations Team, System Administrators.
- Reference: [Microsoft Viva Integration](https://www.microsoft.com/en-us/microsoft-365/blog/2021/02/02/introducing-microsoft-viva-a-new-employee-experience-platform/)

- Data Privacy and Compliance Risks
- The introduction of AI-driven insights may raise concerns regarding data privacy and compliance with GDPR regulations, necessitating additional oversight and adjustments to data handling processes.
- Roles impacted: Compliance Officers, Data Protection Officers, IT Security Team.
- Reference: [GDPR Compliance](https://ec.europa.eu/info/law/law-topic/data-protection/eu-general-data-protection-regulation-gdpr_en)

- Direct Impact on IT Services
- User Experience Disruption
- Changes in user interface and functionality may lead to confusion or resistance among employees, impacting their productivity and engagement with the platform.
- Roles impacted: End Users, HR Managers, Team Leaders.
- Reference: [User Adoption Strategies](https://www.forbes.com/sites/forbestechcouncil/2021/06/01/why-user-adoption-is-key-to-successful-software-implementation/?sh=5a1b9f8f4b3e)

- Increased Support Requests
- Anticipated rise in support tickets related to the new features and functionalities of Microsoft Viva Glint, potentially overwhelming the IT support team.
- Roles impacted: IT Support Team, Help Desk Staff.
- Reference: [Managing IT Support](https://www.itproportal.com/features/how-to-manage-it-support-tickets-effectively/)