check before: 2024-12-03
Product:
Entra, Microsoft 365 admin center, Power Platform
Platform:
Online, World tenant
Status:
Change type:
User impact, Admin impact
Links:
Details:
Message Center is the primary channel to receive updates about your Microsoft services. Occasionally, we will send email service notifications regarding upcoming changes that require customer action, planned maintenance, or other important announcements.
To expand access and help you manage recipients in your organization, we will be implementing a new policy for receiving these transactional, email service notifications.
Change Category:
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Scope:
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Release Phase:
Created:
2024-12-04
updated:
2024-12-04
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Loss of Notification Access
Users not assigned the required roles will not receive important email service notifications, leading to potential unawareness of critical changes or maintenance.
- roles: System Administrator, Dynamics 365 Administrator
- references: https://learn.microsoft.com/en-us/microsoft-365/admin/manage/message-center?view=o365-worldwide, https://learn.microsoft.com/en-us/power-platform/admin/notifications-explained#email-service-notifications
Increased Risk of Service Disruption
Without timely notifications, administrators may miss critical updates, resulting in service disruptions or failures during maintenance periods.
- roles: System Administrator, Power Platform Administrator
- references: https://learn.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide, https://learn.microsoft.com/en-us/entra/identity/role-based-access-control/permissions-reference
User Experience Degradation
End users may experience degraded service or unexpected changes due to lack of communication from administrators about upcoming changes.
- roles: End User, IT Support
- references: https://learn.microsoft.com/en-us/microsoft-365/admin/manage/message-center?view=o365-worldwide, https://learn.microsoft.com/en-us/power-platform/admin/use-service-admin-role-manage-tenant#assign-a-service-admin-role-to-a-user
Configutation Options**
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Opportunities**
Streamlined Role Management
Implementing a centralized role management system can help automate the assignment of necessary roles for email notifications, reducing the administrative burden and ensuring compliance with the new policy.
- next-steps: Evaluate existing role management tools and consider integrating a solution that automates role assignments based on user needs and organizational structure.
- roles: IT Administrators, System Administrators, Compliance Officers
- references: https://learn.microsoft.com/en-us/entra/identity/role-based-access-control/permissions-reference
Enhanced User Training and Awareness
Developing a training program to inform users about the changes in email notification roles will ensure that all relevant personnel understand the new requirements and can take necessary actions in advance.
- next-steps: Create training materials and schedule sessions to educate users on the new role requirements and the importance of staying informed through the Message Center and Service Health Dashboard.
- roles: Training Coordinators, HR Managers, IT Support Staff
- references: https://learn.microsoft.com/en-us/microsoft-365/admin/manage/message-center?view=o365-worldwide
Utilization of Alternative Notification Channels
Encouraging the use of alternative notification channels such as the Service Health Dashboard and Message Center can help maintain communication continuity, even if email notifications are missed due to role assignment issues.
- next-steps: Promote the use of the Service Health Dashboard among users and ensure that they are aware of how to access and utilize these channels effectively.
- roles: IT Administrators, End Users, Support Teams
- references: https://learn.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 month ago ago
