check before: 2024-09-22
Product:
Intune, Microsoft 365 admin center, Windows, Windows 365
Platform:
Online, Web, Windows Desktop, World tenant
Status:
Change type:
User impact, Admin impact
Links:
Details:
Summary:
Windows 365 service will undergo planned maintenance on September 22, 2024, from 01:00 to 02:00 UTC, potentially causing intermittent management access issues in Microsoft Intune and Microsoft 365 admin centers for EU customers. Active Cloud PC sessions will not be interrupted, but new logins may face minimal disruption.
Details:
As previously mentioned in MC867648, we have planned maintenance for the Windows 365 service to improve performance and scalability occurring soon. This may intermittently impact your ability to manage your Cloud PCs in the Microsoft Intune and Microsoft 365 admin centers. Some users may encounter a slight interruption when accessing the Windows 365 website. This maintenance is planned outside of normal business hours, to help minimize any impact to your organization.
Start time: September 22, 2024, 01:00 UTC
End Time: September 22, 2024, 02:00 UTC
Change Category:
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Scope:
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Release Phase:
Created:
2024-09-18
updated:
2024-09-18
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
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Direct effects for Operations**
Intermittent Management Access Issues
Admins may face intermittent access issues in Microsoft Intune and Microsoft 365 admin centers, affecting their ability to manage Cloud PCs.
- roles: IT Administrators, System Administrators
- references: https://learn.microsoft.com/windows-365/enterprise/troubleshooting#contact-helpsupport, https://admin.microsoft.com/Adminportal
Minimal Disruption for New Logins
Users attempting to log in to new sessions on their Cloud PC may experience minimal disruptions, leading to potential delays in accessing their work.
- roles: End Users, Remote Workers
- references: https://windows365.microsoft.com" target="_blank" rel="nofollow noopener noreferrer">https://windows365.microsoft.com/, https://intune.microsoft.com/
Access Issues on Windows 365 Website
Some users may encounter slight interruptions when accessing the Windows 365 website, impacting their ability to start new sessions.
- roles: End Users, Support Staff
- references: https://learn.microsoft.com/windows-365/enterprise/troubleshooting#contact-helpsupport, https://windows365.microsoft.com" target="_blank" rel="nofollow noopener noreferrer">https://windows365.microsoft.com/
Configutation Options**
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Opportunities**
Enhanced Communication Protocols
Establishing a more robust communication protocol for planned maintenance can significantly enhance user experience. Providing real-time updates via email or SMS can keep users informed about the status of the maintenance, reducing frustration and uncertainty.
- next-steps: Develop a communication strategy that includes automated notifications for upcoming maintenance and real-time updates during the maintenance window. Utilize existing communication tools like Microsoft Teams or email distribution lists to disseminate information.
- roles: IT Administrators, Support Staff, End Users
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/05/18/communication-in-the-hybrid-workplace/
User Training on Maintenance Procedures
Offering training sessions or resources that guide users on what to do during maintenance periods can empower them to handle minor disruptions effectively. This can include how to reconnect after a disconnection or whom to contact for support.
- next-steps: Create training materials or conduct webinars focusing on maintenance procedures, emphasizing self-help techniques and support contact information. Schedule these sessions ahead of the maintenance date to ensure maximum attendance.
- roles: End Users, IT Support Staff, Training Coordinators
- references: https://www.microsoft.com/en-us/education/products/office-365-education
Feedback Mechanism Post-Maintenance
Implementing a feedback mechanism after maintenance events can provide valuable insights into user experience and areas for improvement. This can help refine future maintenance processes and communication strategies.
- next-steps: Set up a feedback form or survey to be distributed after maintenance events. Analyze the responses to identify common issues or suggestions for improvement, and incorporate this feedback into future planning.
- roles: IT Administrators, Project Managers, User Experience Teams
- references: https://www.forbes.com/sites/forbescoachescouncil/2021/07/26/the-importance-of-feedback-in-improving-employee-experience/
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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