check before: 2024-09-30
Product:
Intune, Windows
Platform:
Online, World tenant
Status:
Change type:
User impact, Admin impact
Links:
Details:
Summary:
In late September 2024, the Intune Company Portal app for Windows will receive a new design, enhancing user experience without altering functionality. Organizations should review the blog and update documentation as needed. A preview is available for testing.
Details:
As mentioned in MC798311, in late September 2024, the Intune Company Portal app for Windows will be updated with a new, modernized design, offering an improved user experience while maintaining the same functionality. Read the blog to learn more: New look for Intune Company Portal app for Windows
Change Category:
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Scope:
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Release Phase:
Created:
2024-08-24
updated:
2024-08-24
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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linked item details
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Direct effects for Operations**
User Interface Confusion
Users may experience confusion or frustration due to the new design if they are not prepared for the change, potentially leading to decreased productivity.
- roles: End Users, IT Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2024/09/01/whats-new-in-intune-company-portal-app-for-windows/
Documentation Mismatch
If IT documentation is not updated in time, users may struggle to find relevant information, leading to increased support requests and user dissatisfaction.
- roles: IT Administrators, End Users
- references: https://aka.ms/Intune/Windows-CP-redesign
Increased Support Load
Unprepared changes may lead to a spike in support tickets as users encounter issues or questions about the new design, overwhelming IT support resources.
- roles: IT Support Staff, Help Desk Technicians
- references: https://go.microsoft.com/fwlink/?linkid=2272709&clcid=0x409
Configutation Options**
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Opportunities**
User Training and Support Enhancements
With the new design of the Intune Company Portal app, it is essential to provide updated training materials and support resources to help users adapt to the changes smoothly. This can include video tutorials, FAQs, and live support sessions to address user concerns and improve overall user satisfaction.
- next-steps: Develop and distribute updated training materials and support documentation. Schedule training sessions and create a feedback mechanism for users to report issues or suggestions.
- roles: IT Support Staff, Training Coordinators, End Users
- references: https://techcommunity.microsoft.com/t5/intune-customer-success/, https://learn.microsoft.com/en-us/mem/intune/apps/company-portal-app
Feedback Loop for Continuous Improvement
Establish a feedback loop where users can share their experiences with the new design. This feedback can be used to identify areas for further enhancement and ensure that user needs are met effectively, leading to a more user-centered approach in future updates.
- next-steps: Implement a feedback collection tool (e.g., surveys or user interviews) and analyze the data to identify common themes and areas for improvement. Share findings with relevant stakeholders for further action.
- roles: Product Managers, UX Designers, IT Administrators
- references: https://www.forbes.com/sites/forbestechcouncil/2021/09/15/why-feedback-is-essential-for-product-improvement/, https://www.smartsheet.com/content/feedback-collection
Documentation Update and Accessibility
Updating IT documentation to reflect the new design is crucial for maintaining operational efficiency. Ensuring that this documentation is easily accessible and user-friendly can help reduce confusion and support requests, enhancing the overall user experience.
- next-steps: Review and revise existing documentation to align with the new design. Ensure that all updates are published in a centralized location that is easily accessible to all users and IT staff.
- roles: IT Documentation Specialists, IT Administrators, End Users
- references: https://www.nngroup.com/articles/accessible-documentation/, https://www.techsmith.com/blog/documentation-best-practices/
Potentional Risks**
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IT Security**
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** AI generated content. This information must be reviewed before use.
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