MC788944 – Product transitions to the cloud.microsoft domain – April 2024 (archived)

Product:

Microsoft 365 Apps, Microsoft 365 suite, Microsoft Viva Engage, Microsoft Viva Goals, Microsoft Viva Pulse, Outlook, Teams

Platform:

Developer, Web, World tenant

Status:

Change type:

User impact, Admin impact

Links:

Details:

Summary:
Microsoft products Viva Engage, Viva Goals, and Viva Pulse are now available on the cloud.microsoft domain, with a full transition expected by April 2024. Users will be redirected automatically, and no action is required if Microsoft network guidance is followed. Organizations should update materials and ensure network access to cloud.microsoft.

Details:
The cloud.microsoft domain was provisioned in early 2023 to provide a unified, trusted, and dedicated DNS domain space to host Microsoft's first party authenticated SaaS products and experiences. This post is to inform admins that the following Microsoft products and scenarios are now available at the cloud.microsoft domain, in parallel with the previous domains.

Viva Engage (https://engage.cloud.microsoft)
Viva Goals (https://goals.cloud.microsoft)

Viva Pulse (https://pulse.cloud.microsoft)
A full list of product experiences already being delivered on this domain can be found here: Unified cloud.microsoft domain for Microsoft 365 apps - Microsoft 365 Enterprise | Microsoft Learn.

[When this will happen:]
The services above are already available on cloud.microsoft, in parallel to their previous domains. You can expect the previous domains to be redirected to cloud.microsoft in the coming months.

Change Category:
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Scope:
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Release Phase:

Created:
2024-04-30

updated:
2024-08-10

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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Direct effects for Operations**

- Impact on IT Operations
- Potential for temporary service disruptions during the transition period as users are redirected to the new cloud.microsoft domain.
- Roles impacted: IT Operations Managers, Network Administrators
- Need for monitoring and troubleshooting of any connectivity issues that may arise due to domain changes.
- Roles impacted: IT Support Staff, Network Engineers

- Impact on IT Services
- Integration of existing applications with the new domain may require updates to configurations and settings, especially for custom in-house applications.
- Roles impacted: Application Developers, IT Service Managers
- Ensuring that all services are compliant with the new domain and that security protocols are updated accordingly.
- Roles impacted: Security Administrators, Compliance Officers

- Impact on IT Users
- Users may experience confusion if they are not educated about the new domain, leading to potential disruptions in their workflow.
- Roles impacted: End Users, Team Leaders
- Users may need to adapt to changes in URLs and access methods, which could temporarily hinder productivity.
- Roles impacted: All Employees, Department Managers

- Impact on IT Administrators
- Increased workload for IT administrators to ensure that all references to the old domains are updated in internal documentation and training materials.
- Roles impacted: IT Administrators, Training Coordinators
- Requirement for proactive communication with users to mitigate confusion and ensure a smooth transition.
- Roles impacted: IT Communication Managers, Help Desk Staff

- Dependencies and Interdependencies
- The transition may affect third-party applications that integrate with Microsoft 365 services, requiring coordination with external vendors.
- Roles impacted: Vendor Management Teams, Integration Specialists
- Changes in network configurations may impact other cloud services that rely on Microsoft 365, necessitating a review of all related services.
- Roles impacted: Cloud Architects, Network Analysts

References:
- Microsoft Learn: [Unified cloud.microsoft domain for Microsoft 365 apps](https://learn.microsoft.com/microsoft-365/enterprise/cloud-microsoft-domain?view=o365-worldwide)
- Microsoft Support: [What is cloud.microsoft?](https://support.microsoft.com/office/what-is-cloud-microsoft-7ba4c8b9-d062-4444-84a5-fca6c3006d2b)
- Microsoft Tech Community: [Introducing cloud.microsoft](https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-cloud-microsoft-a-unified-domain-for-microsoft-365/ba-p/3804961)

Opportunities**

- Update Internal Documentation and Training Materials
- Revise all internal documentation, training materials, and user guides to reflect the new cloud.microsoft domain.
- Roles benefiting: IT Administrators, Training Coordinators, End Users.
- Reference: [What is cloud.microsoft? - Microsoft Support](https://support.microsoft.com/office/what-is-cloud-microsoft-7ba4c8b9-d062-4444-84a5-fca6c3006d2b)

- Enhance Security Protocols
- Leverage the security benefits of the new cloud.microsoft domain, which provides additional protection against spoofing. Update security protocols to ensure compliance with the new domain.
- Roles benefiting: Security Officers, IT Administrators.
- Reference: [Unified cloud.microsoft domain for Microsoft 365 apps](https://learn.microsoft.com/microsoft-365/enterprise/cloud-microsoft-domain?view=o365-worldwide)

- Optimize Network Configuration
- Ensure that all network configurations allow access to the new cloud.microsoft domain to prevent disruptions. This includes reviewing firewall settings and DNS configurations.
- Roles benefiting: Network Engineers, IT Administrators.
- Reference: [URLs and IP Address Ranges](https://learn.microsoft.com/microsoft-365/enterprise/urls-and-ip-address-ranges)

- Collaborate with Development Teams
- Work closely with developers of in-house Teams apps to ensure compatibility with the new domain. This may involve testing and updating app configurations.
- Roles benefiting: Application Developers, IT Administrators.
- Reference: [Action required: ensure your Microsoft Teams apps are ready for upcoming domain changes](https://devblogs.microsoft.com/microsoft365dev/action-required-ensure-your-microsoft-teams-apps-are-ready-for-upcoming-domain-changes/)

- User Education and Communication
- Implement a communication plan to educate users about the transition to the cloud.microsoft domain, including what to expect and how to recognize the new domain.
- Roles benefiting: IT Support, Communication Officers, End Users.
- Reference: [Introducing cloud.microsoft: A unified domain for Microsoft 365](https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-cloud-microsoft-a-unified-domain-for-microsoft-365/ba-p/3804961)

Potentional Risks**

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Data Protection**

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Hypothetical Work Council Statement**

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DPIA Draft**

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