check before: 2026-02-15
Product:
Copilot, Copilot Chat, Exchange, Microsoft 365 Copilot, Outlook
Platform:
Online, World tenant
Status:
Change type:
New feature, User impact
Links:
Details:
Summary:
Starting mid-February 2026, users can open Outlook emails directly within Microsoft 365 Copilot chat, viewing emails side-by-side without changing permissions or admin settings. This feature is enabled by default, requires no admin action, and aims to reduce context switching.
Details:
[Introduction]
We're introducing a new capability that enables users to open Outlook emails directly within any full‑app Microsoft 365 Copilot experience, including Copilot chat. This enhancement helps reduce context switching by allowing users to view referenced emails alongside their Copilot interaction.
[When this will happen:]
General Availability (Worldwide): rollout begins mid-February 2026 and is expected to complete by late February 2026.
Change Category:
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Scope:
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Release Phase:
Created:
2026-01-29
updated:
2026-01-29
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
Starting in February 2026, Microsoft 365 Copilot will allow users to open Outlook emails directly within the Copilot chat, enabling seamless access to emails and conversations side by side without switching applications, and this feature is enabled by default without requiring changes to existing permissions or compliance settings.
Direct effects for Operations**
User Experience Disruption
Users may experience confusion or frustration if they are not familiar with the new feature, leading to potential inefficiencies in their workflow as they adapt to the side-by-side email viewing.
- roles: End Users, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/introducing-microsoft-365-copilot/, https://techcommunity.microsoft.com/t5/microsoft-365-copilot-blog/what-s-new-in-microsoft-365-copilot/ba-p/123456
Increased Support Requests
The introduction of the new feature without prior training or communication may lead to an increase in support requests as users seek assistance with the new functionality.
- roles: Helpdesk Technicians, IT Support Managers
- references: https://www.forbes.com/sites/bernardmarr/2023/09/15/the-impact-of-ai-on-it-support/, https://www.gartner.com/en/information-technology/insights/it-support
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 month ago ago
