check before: 2025-11-15
Product:
Copilot, Entra, Intune, Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 Copilot, Project
Platform:
Online, Web, World tenant
Status:
Change type:
New feature, User impact
Links:
Details:
Summary:
Opal (Frontier) is a new Computer Use Agent experience for Microsoft 365 enterprise users, available via tenant admin setup in Copilot Settings. Launching mid-November 2025 in public preview, it requires Intune and Copilot licenses, group selection, and admin configuration before user access.
Details:
[Introduction]
We're introducing Opal (Frontier), a new Computer Use Agent experience available under the Frontier program for Microsoft 365 enterprise users. This experience is designed to be managed by tenant admins and will be accessible only to selected user groups. Opal will appear in the Microsoft 365 Copilot app and website once enabled.
[When this will happen:]
Public Preview (Worldwide): Begins mid-November 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-11-19
updated:
2025-11-27
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Access Issues
If Opal is enabled without proper admin setup, users may not have access to the new features, leading to confusion and frustration.
- roles: Tenant Admins, Enterprise Users
- references: https://adoption.microsoft.com/copilot/frontier-program/
Increased Support Tickets
Lack of communication and preparation may result in a surge of support tickets from users facing issues with the new Opal experience.
- roles: Helpdesk Staff, Enterprise Users
- references: https://go.microsoft.com/fwlink/?linkid=2341525
Compliance Risks
Without proper setup and documentation, the organization may face compliance risks related to data access and user management.
- roles: Tenant Admins, Compliance Officers
- references: https://go.microsoft.com/fwlink/?linkid=2339568
Configutation Options**
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Opportunities**
Enhanced User Training and Support
With the introduction of Opal, there is an opportunity to create targeted training sessions for users to familiarize them with the new Computer Use Agent experience. This can enhance user experience and reduce support tickets related to the new feature.
- next-steps: Develop training materials and schedule sessions for selected user groups. Utilize Microsoft 365's training resources to create engaging content.
- roles: IT Administrators, Training Coordinators, End Users
- references: https://adoption.microsoft.com/copilot/frontier-program/, https://go.microsoft.com/fwlink/?linkid=2341525
Streamlined IT Administrative Processes
The setup process for Opal requires multiple steps including Cloud PC pool setup and website allowlisting. This presents an opportunity to streamline these processes by developing standardized templates and checklists for admin tasks, improving efficiency and reducing errors.
- next-steps: Create templates and checklists for the Opal setup process. Conduct a review of current admin workflows to identify areas for improvement.
- roles: IT Administrators, Operations Managers
- references: https://go.microsoft.com/fwlink/?linkid=2339568, https://go.microsoft.com/fwlink/?linkid=2341525
Improved User Feedback Mechanism
Implementing a structured feedback mechanism for users interacting with Opal can provide valuable insights into user experience and areas for improvement. This can lead to continuous enhancement of IT services and user satisfaction.
- next-steps: Design a feedback form or survey specifically for Opal users. Analyze feedback regularly to inform IT service improvements.
- roles: Product Managers, IT Administrators, End Users
- references: https://adoption.microsoft.com/copilot/frontier-program/, https://go.microsoft.com/fwlink/?linkid=2341525
Potentional Risks**
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Data Protection**
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IT Security**
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Hypothetical Work Council Statement**
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DPIA Draft**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-11-27 | MC prepare | Ensure all intended users have a Microsoft 365 Copilot license.
Confirm your organization has an Intune license. Select user groups for access via Copilot Settings in the Microsoft 365 admin center. Complete Opal setup steps in the Opal Admin Center: Set up the Cloud PC pool. Define website allowlist. Provide organization-specific instructions. Review internal documentation and communicate changes to helpdesk staff. Learn more: Setting up and Managing Project Opal (Frontier) Get started with Project Opal (Frontier) [Compliance considerations:] Compliance AreaExplanation Admin setup requiredAdmins must configure Opal before users can access it. Admin control via Entra IDAccess to Opal can be managed through Entra ID group membership. New user interaction with generative AIUsers can access the Opal experience through Microsoft 365 Copilot. It will open in a new tab. https://adoption.microsoft.com/copilot/frontier-program/ https://go.microsoft.com/fwlink/?linkid=2339568 https://go.microsoft.com/fwlink/?linkid=2341525 | Ensure all intended users have a Microsoft 365 Copilot license.
Confirm your organization has an Intune license. Select user groups for access via Copilot Settings in the Microsoft 365 admin center. Complete Opal setup steps in the Opal Admin Portal: Set up the Cloud PC pool. Define website allowlist. Provide organization-specific instructions. Review internal documentation and communicate changes to helpdesk staff. Learn more: Setting up and Managing Project Opal (Frontier) Get started with Project Opal (Frontier) [Compliance considerations:] Compliance AreaExplanation Admin setup requiredAdmins must configure Opal before users can access it. Admin control via Entra IDAccess to Opal can be managed through Entra ID group membership. New user interaction with generative AIUsers can access the Opal experience through Microsoft 365 Copilot. It will open in a new tab. https://adoption.microsoft.com/copilot/frontier-program/ https://go.microsoft.com/fwlink/?linkid=2339568 https://go.microsoft.com/fwlink/?linkid=2341525 |
| 2025-11-27 | MC Last Updated | 11/18/2025 21:57:23 | 2025-11-26T19:48:42Z |
Last updated 1 week ago ago
