MC1183608 – (Updated) Rate my call feedback experience update in Microsoft Teams

Product:

Teams, Windows

Platform:

Mac, Online, Web, World tenant

Status:

Change type:

Feature update, Updated message, User impact

Links:

Details:

Summary:
Microsoft Teams will update the Rate My Call survey to a single-screen thumbs up/down system with problem tokens and comments, rolling out late January 2026. Feedback metrics in the Call Quality Dashboard will change, possibly increasing reported poor calls due to higher user reporting, not service decline.

Details:
Updated December 11, 2025: We have updated the timeline. Thank you for your patience.
[Introduction]
The Rate My Call survey is a feedback screen that the Teams client will occasionally present to users after their Teams call or meeting has completed. Currently, the rating presents 1-5 stars on the first page and a list of potential issues (called problem tokens) on the second page.
We will be rolling out a new streamlined feedback experience for Teams on Windows, Mac, and Web that presents the feedback on a single screen with a thumbs up / thumbs down rating system and problem tokens for the user to select, plus an area to provide details. In testing, we found higher feedback returns with this new design, and clearer insights into call quality issues.
Screenshot 1: New Rate My Call User Interface

[When this will happen:]
General Availability/Targeted Release: Rollout begins late January 2026 (previously early December 2025), completes by late January 2026 (previously mid-December 2025).

Change Category:
XXXXXXX ... free basic plan only

Scope:
XXXXXXX ... free basic plan only

Release Phase:

Created:
2025-11-07

updated:
2025-12-12

Task Type

XXXXXXX ... free basic plan only

Docu to Check

XXXXXXX ... free basic plan only

MS How does it affect me

XXXXXXX ... free basic plan only

MS Preperations

XXXXXXX ... free basic plan only

MS Urgency

XXXXXXX ... free basic plan only

MS workload name

XXXXXXX ... free basic plan only

Pictures

XXXXXXX ... free basic plan only

summary for non-techies**

XXXXXXX ... free basic plan only

Direct effects for Operations**

Increased Reporting of Poor Call Quality
The new thumbs up/down rating system may lead to an increase in reported poor calls due to higher user engagement in providing feedback, which could mislead admins into thinking there is a decline in service quality.
   - roles: IT Support Staff, Call Quality Administrators
   - references: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/introducing-the-new-rate-my-call-feedback-experience-in/ba-p/1234567

User Confusion with New Feedback System
Users may be confused by the new single-screen feedback system, leading to frustration and potential negative experiences if they do not understand how to provide feedback effectively.
   - roles: End Users, Helpdesk Staff
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/12/11/whats-new-in-microsoft-teams-december-2025/

Configutation Options**

XXXXXXX ... paid membership only

Data Protection**

XXXXXXX ... paid membership only

explanation for non-techies**

Microsoft Teams is making a change to how users provide feedback after a call or meeting. Instead of the current two-step process where users rate their experience with stars and then select specific issues, the new system will simplify this to a single screen. Users will now give a thumbs up or thumbs down, and if they choose, they can select specific problems or write additional comments.

Think of it like a restaurant asking for feedback. Previously, they might have given you a long survey with multiple questions about your dining experience. Now, they just ask if you enjoyed your meal with a simple thumbs up or down, and if you have any specific complaints, you can quickly note them. This makes it easier and faster for you to provide feedback, and for the restaurant to understand what might need improvement.

This change is expected to lead to more people giving feedback, especially those who had a poor experience. It's important to note that this doesn't mean the service is getting worse; it's just that more people are now sharing their thoughts. It's like when a restaurant starts asking every customer for feedback instead of just a few – you'll naturally hear more about the bad experiences because more people are speaking up.

For those managing Teams, it's crucial to communicate this change to your support staff and update any internal documents that guide users on how to provide feedback. Also, keep an eye on the feedback data, as it might initially show an increase in reported issues simply because more people are participating in the survey. Over time, you'll get a clearer picture of the actual call quality and can adjust your expectations accordingly.