MC1173192 – Plan for Change: Intune Company Portal app for iOS/iPadOS minimum required version changing to v5.2509.2 in November (archived)

Product:

Intune

Platform:

iOS, Online, World tenant

Status:

Change type:

Admin impact, Updated message, User impact

Links:

Details:

Summary:
The Intune Company Portal app for iOS/iPadOS will require version 5.2509.2 by November 17, 2025. Most users will update automatically, but those with the ‘Block installing apps using App Store’ restriction must have updates pushed manually. Helpdesk awareness is recommended.

Details:
Updated October 17, 2025: We will soon release an update to the Intune Company Portal for iOS/iPadOS (v5.2509.2). This update will be required by November 17, 2025.

Change Category:
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Scope:
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Release Phase:

Created:
2025-10-16

updated:
2025-10-18

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

App Update Failure
Users with the 'Block installing apps using App Store' restriction may not receive the necessary update, leading to potential access issues with the Company Portal app.
   - roles: End Users, IT Support
   - references: https://learn.microsoft.com/intune/intune-service/configuration/device-restrictions-ios#settings-apply-to-automated-device-enrollment-supervised

Increased Helpdesk Tickets
If users are unable to update the app manually, it may lead to an increase in helpdesk tickets as users seek assistance for access issues.
   - roles: Helpdesk Staff, End Users
   - references: https://learn.microsoft.com/intune/intune-service/configuration/device-restrictions-ios#settings-apply-to-automated-device-enrollment-supervised

User Experience Disruption
Users who do not update the app may experience disruptions in functionality, leading to frustration and decreased productivity.
   - roles: End Users, IT Support
   - references: https://learn.microsoft.com/intune/intune-service/configuration/device-restrictions-ios#settings-apply-to-automated-device-enrollment-supervised

Configutation Options**

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Opportunities**

Enhanced Helpdesk Training
Providing targeted training for helpdesk staff on the new update requirements will enable them to assist users more effectively, especially those with the 'Block installing apps using App Store' restriction. This can lead to improved user satisfaction and quicker resolution times for support tickets.
   - next-steps: Develop a training module focused on the update process and common issues related to the Intune Company Portal app. Schedule training sessions before the update deadline.
   - roles: Helpdesk Staff, IT Support Managers, Training Coordinators
   - references: https://learn.microsoft.com/intune/intune-service/configuration/device-restrictions-ios#settings-apply-to-automated-device-enrollment-supervised

User Communication Strategy
Implementing a proactive communication strategy to inform users about the upcoming changes and the importance of updating the Intune Company Portal app can reduce confusion and support requests. This can enhance user experience by preparing them for the changes.
   - next-steps: Create and distribute informative emails or notifications to all users detailing the update, its benefits, and instructions for manual updates if necessary. Include FAQs to address common concerns.
   - roles: Communications Manager, IT Administrators, User Experience Designers
   - references: https://learn.microsoft.com/intune/intune-service/configuration/device-restrictions-ios#settings-apply-to-automated-device-enrollment-supervised

Automated Update Monitoring
Implementing a monitoring system to track which devices have not updated to the required version can help IT proactively manage compliance and ensure all devices are secure and functional. This can minimize risks associated with outdated software.
   - next-steps: Evaluate and deploy a monitoring tool that integrates with Intune to report on app version compliance. Set up alerts for devices that require manual updates.
   - roles: IT Operations Managers, System Administrators, Security Officers
   - references: https://learn.microsoft.com/intune/intune-service/configuration/device-restrictions-ios#settings-apply-to-automated-device-enrollment-supervised

Potentional Risks**

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IT Security**

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explanation for non-techies**

The upcoming change to the Intune Company Portal app for iOS/iPadOS is akin to a new version of a popular legal textbook being released. Just as law firms need to ensure they have the latest edition to stay current with legal standards, organizations using Intune need to update to the latest app version to maintain optimal functionality and security.

Most users will receive this update automatically, similar to how a subscription service might deliver the latest legal updates directly to your inbox. However, for those who have restrictions in place—like blocking app installations from the App Store—it's as if they have a policy that prevents new books from being added to the firm's library without approval. In these cases, the update will need to be manually installed, akin to a librarian ordering and shelving the new edition.

For those managing IT or helpdesk services, it's beneficial to be aware of this update, much like how a law firm would inform its staff about new legal precedents or changes in the law. This ensures that everyone is prepared and can assist users who might encounter prompts to update their app. By staying informed and proactive, organizations can ensure a smooth transition to the new app version, minimizing disruptions and maintaining productivity.