check before: 2026-02-27
Product:
Office 365 general, Windows
Platform:
mobile, Online, Web, World tenant
Status:
Change type:
Admin impact
Links:
Details:
Connecting PCs to mobile data is now simpler. The Mobile Plans app will be retired in February 2026. Instead, please use your web browser and the Windows Settings app. The web-based experience is available from your mobile operator's portal for purchasing and activating your cellular data plans. From Windows Settings, you can consent to securely sharing your device data with your mobile operator and thus allow automatic provisioning of your eSIM and instant download and use of cellular data.
When will this happen:
The new web-based experience is rolling out over the coming months through Windows updates.
February 27, 2026: The Mobile Plans app will be retired.
Change Category:
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Scope:
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Release Phase:
Created:
2025-09-16
updated:
2025-09-16
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Experience Disruption
Users may face confusion and frustration when transitioning from the Mobile Plans app to the web-based system without proper guidance, leading to potential delays in accessing mobile data services.
- roles: End Users, IT Support Staff
- references: https://techcommunity.microsoft.com/blog/windowsosplatform/mobile-plans-moves-to-the-web/4448815
Increased Support Requests
The change may lead to an increase in support requests from users unfamiliar with the new web-based process, overwhelming IT support resources and impacting response times.
- roles: IT Support Staff, Help Desk Agents
- references: https://learn.microsoft.com/windows/release-health/windows11-release-information
Potential Data Privacy Concerns
Users may be hesitant to consent to sharing device data with mobile operators through the new system, raising concerns about data privacy and security if not adequately informed.
- roles: End Users, Compliance Officers
- references: https://learn.microsoft.com/windows-hardware/drivers/mobilebroadband/activate-by-link
Configutation Options**
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Opportunities**
Enhanced User Experience with eSIM Management
Transitioning to a web-based platform for mobile plan management simplifies the user experience, allowing users to manage their mobile data plans directly through their web browser. This eliminates the need for an additional app, streamlining the process of purchasing and activating cellular data plans.
- next-steps: Communicate the new process to users through internal channels and provide training sessions or documentation to ensure they understand how to use the web portal effectively.
- roles: IT Support, End Users, Mobile Operators
- references: https://techcommunity.microsoft.com/blog/windowsosplatform/mobile-plans-moves-to-the-web/4448815" target="_blank" rel="nofollow noopener noreferrer">https://techcommunity.microsoft.com/blog/windowsosplatform/mobile-plans-moves-to-the-web/4448815, https://learn.microsoft.com/windows/hardware/drivers/mobilebroadband/activate-by-link
Cost Savings through eSIM Activation
By utilizing web-based eSIM activation, organizations can reduce the costs associated with maintaining dedicated mobile apps and streamline the provisioning process, potentially leading to lower operational costs and improved efficiency in managing mobile plans.
- next-steps: Analyze current mobile app maintenance costs and compare them with projected savings from adopting the web-based system. Prepare a cost-benefit analysis to present to management.
- roles: Finance Department, IT Management, Procurement
- references: https://learn.microsoft.com/windows/release-health/windows11-release-information
" target="_blank" rel="nofollow noopener noreferrer">https://learn.microsoft.com/windows/release-health/windows11-release-information
Improved IT Administrative Efficiency
The new web-based system allows IT departments to manage mobile data plans more efficiently, reducing the administrative burden associated with app management and user support for mobile plan issues.
- next-steps: Implement a monitoring system to track user engagement with the new web portal and identify any areas where users may need additional support or training. Regularly review the administrative processes to identify further efficiencies.
- roles: IT Administrators, Help Desk Staff, IT Management
- references: https://learn.microsoft.com/windows/release-health/windows11-release-information, https://techcommunity.microsoft.com/blog/windowsosplatform/mobile-plans-moves-to-the-web/4448815" target="_blank" rel="nofollow noopener noreferrer">https://techcommunity.microsoft.com/blog/windowsosplatform/mobile-plans-moves-to-the-web/4448815
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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