check before: 2025-08-01
Product:
Copilot, Stream
Platform:
Online, US Instances, Web, World tenant
Status:
Launched
Change type:
New feature
Links:
Details:
Summary:
Microsoft 365 will introduce a unified chat history by August 2025, consolidating all conversations into a single list for improved continuity and ease of use. This default feature requires no admin action but may need user support and documentation updates. No compliance issues identified.
Details:
Introduction
We're introducing a unified chat history experience across Microsoft 365 that consolidates all user conversations into a single, streamlined list. This change improves discoverability and continuity by removing the need to switch between web and work contexts.
For more information, refer to Roadmap ID 498545.
When this will happen
General Availability (Worldwide): Rollout begins in mid-August 2025 and is expected to complete by late August 2025.
General Availability (GCC, GCC High, DoD): Rollout begins in late August and is expected to complete by late September 2025.
Change Category:
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Scope:
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Release Phase:
General Availability
Created:
2025-08-15
updated:
2025-08-15
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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summary for non-techies**
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Direct effects for Operations**
User Confusion
Users may experience confusion due to the sudden change in chat interface, leading to potential disruptions in workflow.
- roles: End Users, Support Teams
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=498545
Training and Documentation Needs
Existing training materials and documentation may become outdated, necessitating immediate updates to assist users in adapting to the new chat history view.
- roles: Training Coordinators, Support Teams
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=498545
Productivity Impact
The transition to a unified chat history may initially hinder productivity as users adjust to the new layout and features.
- roles: End Users, Team Leaders
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=498545
Configutation Options**
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Opportunities**
Enhanced User Training and Support
With the introduction of a unified chat history, there is an opportunity to enhance user training and support materials to ensure users can fully leverage the new feature. This can include creating quick reference guides, video tutorials, and FAQs that address common questions and provide tips for maximizing productivity with the new chat interface.
- next-steps: Develop a training plan that includes the creation of materials and scheduling training sessions for all employees. Engage with key stakeholders to gather feedback on user needs and concerns regarding the new chat feature.
- roles: IT Support Team, Training and Development Team, HR Team
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=498545
Improved Internal Communication
The unified chat history can lead to improved internal communication as users will have easier access to past conversations. This can facilitate better collaboration across departments and teams, reducing the time spent searching for information and increasing overall productivity.
- next-steps: Encourage teams to adopt the new chat feature in their daily communication practices. Monitor usage and gather feedback on the impact of the new feature on team collaboration.
- roles: Department Managers, Team Leaders, Project Managers
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=498545
Streamlined IT Documentation
The transition to a unified chat history provides an opportunity to streamline IT documentation related to chat and communication tools. This can include updating internal wikis, user manuals, and troubleshooting guides to reflect the new unified experience, making it easier for users to find relevant information.
- next-steps: Review and update all relevant IT documentation to align with the new chat history feature. Ensure that all changes are communicated to users and that documentation is easily accessible.
- roles: IT Documentation Team, Knowledge Management Team, IT Administrators
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=498545
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 month ago ago
