check before: 2023-10-01
Product:
Microsoft 365 admin center, Microsoft 365 suite, Teams
Platform:
Online, World tenant
Status:
Change type:
Feature update
Links:
Details:
Summary:
Voice Apps Express Setup in Teams Admin Center is now generally available, offering a simplified, guided setup for Auto Attendants and Call Queues with minimal configuration, built-in testing, and easy transition to classic setup. Ideal for SMBs, quick deployments, and first-time admins, it requires no activation.
Details:
Introduction
We're excited to announce the General Availability of Voice Apps Express Setup in the Teams Admin Center (TAC). This streamlined experience enables IT administrators to quickly and easily create Auto Attendants (AA) and Call Queues (CQ)-two of the most widely used voice features in Teams Phone.
When this will happen
Voice Apps Express Setup is now generally available and will be gradually rolled out to all eligible tenants.
Change Category:
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Scope:
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Release Phase:
Created:
2025-08-02
updated:
2025-08-02
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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Pictures
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summary for non-techies**
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Direct effects for Operations**
Inadequate Configuration of Auto Attendants and Call Queues
Without proper preparation, the simplified setup may lead to misconfigured Auto Attendants and Call Queues, resulting in calls being routed incorrectly or not at all, causing user frustration and potential loss of business.
- roles: IT Administrators, Customer Support Representatives
- references: https://learn.microsoft.com/microsoftteams/create-a-phone-system-auto-attendant?tabs=general-info, https://learn.microsoft.com/microsoftteams/create-a-phone-system-call-queue?tabs=general-info
User Experience Degradation
If the Express Setup is used without adequate testing or understanding, users may experience delays or failures in call handling, leading to dissatisfaction and decreased productivity.
- roles: End Users, IT Support Staff
- references: https://learn.microsoft.com/microsoftteams/create-a-phone-system-auto-attendant?tabs=general-info, https://learn.microsoft.com/microsoftteams/create-a-phone-system-call-queue?tabs=general-info
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 6 days ago ago
