check before: 2025-07-22
Product:
Microsoft 365 Apps
Platform:
Online, World tenant
Status:
Change type:
Feature update
Links:
Details:
We've released updates to the following update channel for Microsoft 365 Apps:
Current Channel
[When this will happen:]
We'll be gradually rolling out this update of Microsoft 365 Apps to users on that update channel starting July 22nd, 2025 (PST).
Change Category:
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Scope:
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Release Phase:
Created:
2025-07-23
updated:
2025-07-23
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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More Info URL
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summary for non-techies**
Microsoft 365 Apps will receive an automatic update starting July 22nd, 2025, enhancing performance and adding new features, with detailed release notes available online for those managing updates manually.
Direct effects for Operations**
Compatibility Issues
Users may experience compatibility issues with existing documents or applications if the update introduces changes that are not backward compatible.
- roles: End Users, IT Support
- references: https://www.techrepublic.com/article/why-software-updates-can-cause-compatibility-issues/
User Training Needs
The update may introduce new features or changes in the user interface, requiring additional training for users to adapt effectively.
- roles: End Users, Training Coordinators
- references: https://www.forbes.com/sites/bernardmarr/2021/01/25/the-importance-of-user-training-in-software-implementation/?sh=4c1c1c4e4b4e
Increased Support Tickets
Following the update, there may be a surge in support tickets as users encounter issues or require assistance with new features.
- roles: IT Support, Help Desk Staff
- references: https://www.zdnet.com/article/how-to-reduce-it-support-tickets/
Configutation Options**
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Opportunities**
Enhanced User Training and Support
With the rollout of updates to Microsoft 365 Apps, providing enhanced training sessions and support resources can help users adapt to new features more effectively. This can lead to improved productivity and user satisfaction as they become more proficient in utilizing the tools available to them.
- next-steps: Develop a training program that includes webinars, tutorials, and documentation tailored to the new features of the update. Schedule sessions prior to the rollout to prepare users.
- roles: IT Managers, Training Coordinators, End Users
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/01/21/5-tips-for-a-successful-microsoft-365-rollout/
Streamlined IT Support Processes
The updates may introduce new functionalities that can be leveraged to streamline IT support processes, such as using Microsoft Teams for ticketing and support communication. This can reduce response times and improve user satisfaction.
- next-steps: Evaluate current IT support processes and identify areas where Microsoft 365 tools can be integrated to enhance efficiency. Consider implementing a centralized support ticketing system within Teams.
- roles: IT Support Staff, Help Desk Managers, IT Administrators
- references: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/10-tips-to-improve-your-it-support-with-microsoft-teams/ba-p/1749783
Optimized Licensing Management
As updates roll out, reviewing and optimizing licensing agreements can lead to cost savings and ensure that the organization is only paying for the necessary licenses. This can also involve assessing user needs and adjusting licenses accordingly.
- next-steps: Conduct a licensing audit to assess current usage versus needs. Use the findings to negotiate better terms with Microsoft or adjust the number of licenses to match actual usage.
- roles: Finance Managers, IT Managers, Procurement Officers
- references: https://www.cio.com/article/244215/how-to-optimize-software-licensing-costs.html
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 7 months ago ago
