check before: 2025-07-01
Product:
Bookings, Microsoft Graph, Teams, Teams Premium
Platform:
Developer, Online, World tenant
Status:
Change type:
Feature update, Updated message, User impact
Links:
Details:
Summary:
Microsoft Teams Premium will expand SMS appointment notifications to support Australian phone numbers starting late July 2025, completing by November 2025. This feature requires a Teams Premium license, involves no changes to SMS functionality, and requires no admin action, though user notification and documentation updates are recommended.
Details:
Updated October 16, 2025: We have updated the timeline. Thank you for your patience.
[Introduction]
We're expanding the reach of SMS appointment notifications in Microsoft Teams. Soon, organizers with a Teams Premium license will be able to send SMS notifications to phone numbers in Australia using Microsoft Bookings, the Virtual Appointment Teams meeting template, and other Teams experiences. This update enhances global communication capabilities without changing existing SMS behavior.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out in late July 2025 and expect to complete by late November 2025 (previously late September).
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
Created:
2025-07-12
updated:
2025-10-17
Task Type
XXXXXXX ... free basic plan only
Docu to Check
XXXXXXX ... free basic plan only
MS How does it affect me
XXXXXXX ... free basic plan only
MS Preperations
XXXXXXX ... free basic plan only
MS Urgency
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
summary for non-techies**
XXXXXXX ... free basic plan only
Direct effects for Operations**
User Experience Impact due to Lack of Notification
Users may be unaware of the new SMS notification capability for Australian phone numbers, leading to missed opportunities for appointment reminders and communication.
- roles: Teams Premium Users, Customer Service Representatives
- references: https://learn.microsoft.com/graph/api/virtualappointment-sendvirtualappointmentremindersms?view=graph-rest-1.0&tabs=http, https://support.microsoft.com/office/use-sms-text-messages-to-remind-customers-of-their-appointments-adda1e2a-03b8-4db2-864d-0a5a3f3a874a
Inadequate Documentation
Without updating internal documentation, users may struggle to utilize the new SMS feature effectively, leading to confusion and potential errors in appointment management.
- roles: IT Support Staff, Teams Premium Users
- references: https://learn.microsoft.com/graph/api/virtualappointment-sendvirtualappointmentremindersms?view=graph-rest-1.0&tabs=http, https://support.microsoft.com/office/use-sms-text-messages-to-remind-customers-of-their-appointments-adda1e2a-03b8-4db2-864d-0a5a3f3a874a
Configutation Options**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
a free basic plan is required to see more details. Sign up here
A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.
change history
| Date | Property | old | new |
| 2025-10-17 | MC Last Updated | 08/07/2025 18:53:03 | 2025-10-17T02:49:44Z |
| 2025-10-17 | MC Messages | Updated August 7, 2025: We have updated the timeline. Thank you for your patience.
[Introduction] We're expanding the reach of SMS appointment notifications in Microsoft Teams. Soon, organizers with a Teams Premium license will be able to send SMS notifications to phone numbers in Australia using Microsoft Bookings, the Virtual Appointment Teams meeting template, and other Teams experiences. This update enhances global communication capabilities without changing existing SMS behavior. [When this will happen:] General Availability (Worldwide): We will begin rolling out in late July 2025 and expect to complete by late September 2025 (previously late August). | Updated October 16, 2025: We have updated the timeline. Thank you for your patience.
[Introduction] We're expanding the reach of SMS appointment notifications in Microsoft Teams. Soon, organizers with a Teams Premium license will be able to send SMS notifications to phone numbers in Australia using Microsoft Bookings, the Virtual Appointment Teams meeting template, and other Teams experiences. This update enhances global communication capabilities without changing existing SMS behavior. [When this will happen:] General Availability (Worldwide): We will begin rolling out in late July 2025 and expect to complete by late November 2025 (previously late September). |
| 2025-10-17 | MC End Time | 11/10/2025 08:00:00 | 2026-01-12T08:00:00Z |
| 2025-10-17 | MC Summary | Microsoft Teams Premium will expand SMS appointment notifications to support Australian phone numbers starting late July 2025, completing by late September 2025. This feature requires a Teams Premium license, involves no change in SMS functionality, and requires no admin action. Users should update documentation and notify Teams Premium users. | Microsoft Teams Premium will expand SMS appointment notifications to support Australian phone numbers starting late July 2025, completing by November 2025. This feature requires a Teams Premium license, involves no changes to SMS functionality, and requires no admin action, though user notification and documentation updates are recommended. |
| 2025-08-08 | MC Last Updated | 08/06/2025 21:24:31 | 2025-08-07T18:53:03Z |
| 2025-08-08 | MC Messages | Updated August 6, 2025: We have updated the timeline. Thank you for your patience.
[Introduction] We're expanding the reach of SMS appointment notifications in Microsoft Teams. Soon, organizers with a Teams Premium license will be able to send SMS notifications to phone numbers in Australia using Microsoft Bookings, the Virtual Appointment Teams meeting template, and other Teams experiences. This update enhances global communication capabilities without changing existing SMS behavior. [When this will happen:] General Availability (Worldwide): We will begin rolling out in late July 2025 and expect to complete by late August 2025 (previously early August). | Updated August 7, 2025: We have updated the timeline. Thank you for your patience.
[Introduction] We're expanding the reach of SMS appointment notifications in Microsoft Teams. Soon, organizers with a Teams Premium license will be able to send SMS notifications to phone numbers in Australia using Microsoft Bookings, the Virtual Appointment Teams meeting template, and other Teams experiences. This update enhances global communication capabilities without changing existing SMS behavior. [When this will happen:] General Availability (Worldwide): We will begin rolling out in late July 2025 and expect to complete by late September 2025 (previously late August). |
| 2025-08-08 | MC End Time | 09/06/2025 09:00:00 | 2025-11-10T08:00:00Z |
| 2025-08-08 | MC Summary | Microsoft Teams Premium will soon support sending SMS appointment notifications to Australian phone numbers via Microsoft Bookings and Teams meeting templates. The rollout starts late July 2025 and completes by late August 2025. No admin action is needed, but only Teams Premium users will have this feature. | Microsoft Teams Premium will expand SMS appointment notifications to support Australian phone numbers starting late July 2025, completing by late September 2025. This feature requires a Teams Premium license, involves no change in SMS functionality, and requires no admin action. Users should update documentation and notify Teams Premium users. |
| 2025-08-07 | MC Messages | [Introduction]
We're expanding the reach of SMS appointment notifications in Microsoft Teams. Soon, organizers with a Teams Premium license will be able to send SMS notifications to phone numbers in Australia using Microsoft Bookings, the Virtual Appointment Teams meeting template, and other Teams experiences. This update enhances global communication capabilities without changing existing SMS behavior. [When this will happen:] General Availability (Worldwide): We will begin rolling out in late July 2025 and expect to complete by early August 2025. | Updated August 6, 2025: We have updated the timeline. Thank you for your patience.
[Introduction] We're expanding the reach of SMS appointment notifications in Microsoft Teams. Soon, organizers with a Teams Premium license will be able to send SMS notifications to phone numbers in Australia using Microsoft Bookings, the Virtual Appointment Teams meeting template, and other Teams experiences. This update enhances global communication capabilities without changing existing SMS behavior. [When this will happen:] General Availability (Worldwide): We will begin rolling out in late July 2025 and expect to complete by late August 2025 (previously early August). |
| 2025-08-07 | MC Title | Microsoft Teams Premium: SMS support expands to Australia | (Updated) Microsoft Teams Premium: SMS support expands to Australia |
| 2025-08-07 | MC Last Updated | 07/12/2025 00:13:44 | 2025-08-06T21:24:31Z |
| 2025-08-07 | MC MessageTagNames | Feature update, User impact | Updated message, Feature update, User impact |
| 2025-08-07 | MC Summary | Microsoft Teams Premium will soon support SMS appointment notifications to Australian phone numbers starting late July 2025. This update requires no admin action and applies only to Teams Premium users. Organizations should notify users, update documentation, and review licensing. | Microsoft Teams Premium will soon support sending SMS appointment notifications to Australian phone numbers via Microsoft Bookings and Teams meeting templates. The rollout starts late July 2025 and completes by late August 2025. No admin action is needed, but only Teams Premium users will have this feature. |
Last updated 2 days ago ago
