check before: 2025-07-15
Product:
Microsoft Viva, Microsoft Viva Engage
Platform:
Online, World tenant
Status:
Change type:
Feature update, User impact
Links:
Details:
Summary:
Viva Engage is updating the Answers tab to require users to select a community when posting questions, improving visibility and response quality. This change will be completed by mid-July 2025, applies to all users, and requires no admin action, though informing users is recommended.
Details:
To improve discoverability and ensure questions reach the right experts, we're updating how questions are posted from the Answers tab in Viva Engage.
[When this will happen:]
General Availability (Worldwide): Rollout will be completed in mid-July 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-07-03
updated:
2025-07-03
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
User Confusion
Users may be confused about the new requirement to select a community when posting questions, leading to frustration and potential delays in getting answers.
- roles: End Users, Community Managers
- references: https://techcommunity.microsoft.com/t5/microsoft-viva-blog/what-s-new-in-microsoft-viva-engage/ba-p/3651230
Reduced Engagement
If users are not informed about the change, they may avoid posting questions altogether, leading to decreased engagement and knowledge sharing within the platform.
- roles: End Users, Knowledge Workers
- references: https://techcommunity.microsoft.com/t5/microsoft-viva-blog/what-s-new-in-microsoft-viva-engage/ba-p/3651230
Delayed Responses
Without proper community selection, questions may not reach the right experts, resulting in delayed responses and unresolved queries.
- roles: End Users, Subject Matter Experts
- references: https://techcommunity.microsoft.com/t5/microsoft-viva-blog/what-s-new-in-microsoft-viva-engage/ba-p/3651230
Configutation Options**
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Opportunities**
Enhanced User Training and Community Engagement
With the new requirement to select a community when posting questions, there is an opportunity to enhance user training programs. Providing targeted training sessions can help users understand the importance of community selection, leading to better engagement and quicker responses.
- next-steps: Develop a training program that includes tutorials on how to effectively use the Answers tab and the importance of community selection. Schedule live sessions and create on-demand resources.
- roles: Training Coordinators, Community Managers, IT Support
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/06/30/announcing-microsoft-viva-engage/, https://techcommunity.microsoft.com/t5/microsoft-viva-blog/introducing-microsoft-viva-engage/ba-p/2531233
Improved Knowledge Management
The update encourages users to join relevant communities, which can lead to better knowledge management practices within the organization. By fostering community-specific discussions, organizations can create a repository of knowledge that is easily accessible and relevant.
- next-steps: Establish community guidelines and best practices for knowledge sharing. Encourage community leaders to curate and maintain knowledge bases within their respective communities.
- roles: Knowledge Managers, Community Leaders, IT Administrators
- references: https://www.forbes.com/sites/bernardmarr/2021/04/19/how-to-improve-knowledge-management-in-your-organization/?sh=4d3e10b76e9b, https://www.cio.com/article/243110/knowledge-management-how-to-create-a-knowledge-sharing-culture.html
Feedback Loop for Continuous Improvement
This change presents an opportunity to create a feedback loop where users can provide insights on the effectiveness of community selection and question visibility. Gathering user feedback can help improve the platform and user experience over time.
- next-steps: Implement a feedback mechanism, such as surveys or focus groups, to gather user experiences and suggestions related to the new posting process. Analyze feedback regularly to identify areas for improvement.
- roles: Product Managers, User Experience Researchers, IT Support
- references: https://www.smartsurvey.co.uk/blog/why-user-feedback-is-important, https://www.nngroup.com/articles/feedback/
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 4 months ago ago
