MC1098344 – Microsoft Copilot Studio – Search and navigate within your agent (archived)

Product:

Copilot, Power Platform

Platform:

Online, World tenant

Status:

Change type:

New feature

Links:

Details:

Starting June 27, 2025, users will be able to search and navigate within their agents using Microsoft Copilot Studio.

Change Category:
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Scope:
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Release Phase:

Created:
2025-06-19

updated:
2025-06-19

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Experience Degradation
If the new search and navigation feature is implemented without proper training or preparation, users may experience confusion and frustration due to changes in their workflow, leading to decreased productivity.
   - roles: End Users, Support Staff
   - references: https://www.forbes.com/sites/bernardmarr/2021/05/10/the-importance-of-user-experience-in-software-development/, https://www.nngroup.com/articles/why-user-experience-matters/

Increased Support Tickets
The introduction of the new feature without adequate preparation may lead to an increase in support tickets as users struggle to adapt to the new functionality, overwhelming the support team.
   - roles: Support Staff, IT Operations
   - references: https://www.zendesk.com/blog/why-customer-support-is-important/, https://www.ibm.com/cloud/learn/customer-service

Configutation Options**

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explanation for non-techies**

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