check before: 2025-06-01
Product:
Copilot, Microsoft 365 Copilot, Microsoft Loop, SharePoint
Platform:
Online, US Instances, Web, World tenant
Status:
In development
Change type:
New feature, Updated message, User impact
Links:
Details:
Summary:
Microsoft is postponing the general availability of the new SharePoint FAQ web part powered by Microsoft 365 Copilot. It enables content owners to easily create and update FAQs using AI, requires SharePoint and Copilot licenses, and will roll out in public preview starting August 2025 with no admin action needed.
Details:
Updated November 12, 2025: We are postponing the GA release for this feature at this time. We apologize for any inconvenience.
Coming soon for Microsoft SharePoint: A new web part for FAQs, to help assist content owners keep their content fresh and relevant. Powered by Microsoft 365 Copilot, this new web part can help content owner easily curate FAQ by working with agents and connected grounding data.
Copilot license requirements:
Reading: All readers can view FAQ web part content without a Copilot license.
Creating & Editing: A Copilot license is necessary for creating and editing content using Copilot features.
This feature requires a SharePoint license and a Microsoft 365 Copilot license.
This message is associated with Microsoft 365 Roadmap ID 482198.
[When this will happen:]
Public Preview (Worldwide): We will begin rolling out early August 2025 and expect to complete by late August 2025.
Public Preview (GCC): We will begin rolling out late September 2025 and expect to complete by mid-October 2025.
General Availability (Worldwide, GCC): We will update via Message center when we are ready to proceed.
Change Category:
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Scope:
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Release Phase:
General Availability, Preview, Targeted Release
Created:
2025-05-16
updated:
2025-11-12
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
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Direct effects for Operations**
User Confusion and Misinformation
Without proper preparation and communication, users may be confused about the new FAQ web part's functionality, leading to misinformation being shared within the organization.
- roles: Content Owners, End Users
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198
Increased Support Requests
The introduction of the new web part without prior training or documentation may lead to an increase in support requests from users struggling to utilize the new feature effectively.
- roles: IT Support Staff, Content Owners
- references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=482198
Configutation Options**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-11-12 | MC Last Updated | 10/28/2025 17:57:52 | 2025-11-12T18:45:43Z |
| 2025-11-12 | MC Messages | Updated October 28, 2025: We have updated the timeline. Thank you for your patience.
Coming soon for Microsoft SharePoint: A new web part for FAQs, to help assist content owners keep their content fresh and relevant. Powered by Microsoft 365 Copilot, this new web part can help content owner easily curate FAQ by working with agents and connected grounding data. Copilot license requirements: Reading: All readers can view FAQ web part content without a Copilot license. Creating & Editing: A Copilot license is necessary for creating and editing content using Copilot features. This feature requires a SharePoint license and a Microsoft 365 Copilot license. This message is associated with Microsoft 365 Roadmap ID 482198. [When this will happen:] Public Preview (Worldwide): We will begin rolling out early August 2025 and expect to complete by late August 2025. Public Preview (GCC): We will begin rolling out late September 2025 and expect to complete by mid-October 2025. General Availability (Worldwide, GCC): We will begin rolling out mid-November 2025 and expect to complete by late November 2025. | Updated November 12, 2025: We are postponing the GA release for this feature at this time. We apologize for any inconvenience.
Coming soon for Microsoft SharePoint: A new web part for FAQs, to help assist content owners keep their content fresh and relevant. Powered by Microsoft 365 Copilot, this new web part can help content owner easily curate FAQ by working with agents and connected grounding data. Copilot license requirements: Reading: All readers can view FAQ web part content without a Copilot license. Creating & Editing: A Copilot license is necessary for creating and editing content using Copilot features. This feature requires a SharePoint license and a Microsoft 365 Copilot license. This message is associated with Microsoft 365 Roadmap ID 482198. [When this will happen:] Public Preview (Worldwide): We will begin rolling out early August 2025 and expect to complete by late August 2025. Public Preview (GCC): We will begin rolling out late September 2025 and expect to complete by mid-October 2025. General Availability (Worldwide, GCC): We will update via Message center when we are ready to proceed. |
| 2025-11-12 | MC End Time | 01/26/2026 08:00:00 | 2026-04-01T09:00:00Z |
| 2025-11-12 | MC Summary | Microsoft SharePoint will introduce a new FAQ web part powered by Microsoft 365 Copilot, enabling easy creation and editing of FAQs using AI. Readers can view FAQs without a Copilot license, but authors need one to create or edit. Rollout starts August 2025 with no admin action required. | Microsoft is postponing the general availability of the new SharePoint FAQ web part powered by Microsoft 365 Copilot. It enables content owners to easily create and update FAQs using AI, requires SharePoint and Copilot licenses, and will roll out in public preview starting August 2025 with no admin action needed. |
| 2025-10-28 | MC Messages | Updated September 4, 2025: We have updated the timeline. Thank you for your patience.
Coming soon for Microsoft SharePoint: A new web part for FAQs, to help assist content owners keep their content fresh and relevant. Powered by Microsoft 365 Copilot, this new web part can help content owner easily curate FAQ by working with agents and connected grounding data. Copilot license requirements: Reading: All readers can view FAQ web part content without a Copilot license. Creating & Editing: A Copilot license is necessary for creating and editing content using Copilot features. This feature requires a SharePoint license and a Microsoft 365 Copilot license. This message is associated with Microsoft 365 Roadmap ID 482198. [When this will happen:] Public Preview: We will begin rolling out early August 2025 and expect to complete by mid-October 2025 (previously late August). Targeted Release: We will begin rolling out late October 2025 and expect to complete by early November 2025. General Availability (Worldwide, GCC): We will begin rolling out mid-November 2025 and expect to complete by late November 2025. | Updated October 28, 2025: We have updated the timeline. Thank you for your patience.
Coming soon for Microsoft SharePoint: A new web part for FAQs, to help assist content owners keep their content fresh and relevant. Powered by Microsoft 365 Copilot, this new web part can help content owner easily curate FAQ by working with agents and connected grounding data. Copilot license requirements: Reading: All readers can view FAQ web part content without a Copilot license. Creating & Editing: A Copilot license is necessary for creating and editing content using Copilot features. This feature requires a SharePoint license and a Microsoft 365 Copilot license. This message is associated with Microsoft 365 Roadmap ID 482198. [When this will happen:] Public Preview (Worldwide): We will begin rolling out early August 2025 and expect to complete by late August 2025. Public Preview (GCC): We will begin rolling out late September 2025 and expect to complete by mid-October 2025. General Availability (Worldwide, GCC): We will begin rolling out mid-November 2025 and expect to complete by late November 2025. |
| 2025-10-28 | MC Last Updated | 09/04/2025 18:24:19 | 2025-10-28T17:57:52Z |
| 2025-10-28 | MC Summary | Microsoft SharePoint will introduce a new FAQ web part powered by Microsoft 365 Copilot, enabling easy FAQ creation from grounding data. Readers don’t need a Copilot license, but creators do. Rollout begins August 2025 with full availability by November 2025. No admin action required. | Microsoft SharePoint will introduce a new FAQ web part powered by Microsoft 365 Copilot, enabling easy creation and editing of FAQs using AI. Readers can view FAQs without a Copilot license, but authors need one to create or edit. Rollout starts August 2025 with no admin action required. |
| 2025-09-05 | MC Messages | Updated August 21, 2025: We have updated the timeline. Thank you for your patience.
Coming soon for Microsoft SharePoint: A new web part for FAQs, to help assist content owners keep their content fresh and relevant. Powered by Microsoft 365 Copilot, this new web part can help content owner easily curate FAQ by working with agents and connected grounding data. Copilot license requirements: Reading: All readers can view FAQ web part content without a Copilot license. Creating & Editing: A Copilot license is necessary for creating and editing content using Copilot features. This feature requires a SharePoint license and a Microsoft 365 Copilot license. This message is associated with Microsoft 365 Roadmap ID 482198. [When this will happen:] Public Preview: We will begin rolling out early August 2025 and expect to complete by late August 2025. Targeted Release: We will begin rolling out early October 2025 and expect to complete by late October 2025. General Availability (Worldwide, GCC): We will begin rolling out early November 2025 and expect to complete by late November 2025. | Updated September 4, 2025: We have updated the timeline. Thank you for your patience.
Coming soon for Microsoft SharePoint: A new web part for FAQs, to help assist content owners keep their content fresh and relevant. Powered by Microsoft 365 Copilot, this new web part can help content owner easily curate FAQ by working with agents and connected grounding data. Copilot license requirements: Reading: All readers can view FAQ web part content without a Copilot license. Creating & Editing: A Copilot license is necessary for creating and editing content using Copilot features. This feature requires a SharePoint license and a Microsoft 365 Copilot license. This message is associated with Microsoft 365 Roadmap ID 482198. [When this will happen:] Public Preview: We will begin rolling out early August 2025 and expect to complete by mid-October 2025 (previously late August). Targeted Release: We will begin rolling out late October 2025 and expect to complete by early November 2025. General Availability (Worldwide, GCC): We will begin rolling out mid-November 2025 and expect to complete by late November 2025. |
| 2025-09-05 | MC Last Updated | 08/22/2025 18:18:24 | 2025-09-04T18:24:19Z |
| 2025-09-05 | MC Summary | Microsoft SharePoint will introduce a new FAQ web part powered by Microsoft 365 Copilot, enabling easy FAQ creation from grounding data. Readers don’t need a Copilot license, but creators do. Rollout starts August 2025, with no admin action required. FAQs support indexing and sharing for consistent information. | Microsoft SharePoint will introduce a new FAQ web part powered by Microsoft 365 Copilot, enabling easy FAQ creation from grounding data. Readers don’t need a Copilot license, but creators do. Rollout begins August 2025 with full availability by November 2025. No admin action required. |
| 2025-08-23 | MC Last Updated | 07/08/2025 21:43:55 | 2025-08-22T18:18:24Z |
| 2025-08-23 | MC Messages | Updated June 8, 2025: We have updated the timeline below. Thank you for your patience.
Coming soon for Microsoft SharePoint: A new web part for FAQs, to help assist content owners keep their content fresh and relevant. Powered by Microsoft 365 Copilot, this new web part can help content owner easily curate FAQ by working with agents and connected grounding data. Copilot license requirements: Reading: All readers can view FAQ web part content without a Copilot license. Creating & Editing: A Copilot license is necessary for creating and editing content using Copilot features. This feature requires a SharePoint license and a Microsoft 365 Copilot license. This message is associated with Microsoft 365 Roadmap ID 482198. [When this will happen:] Targeted Release: We will begin rolling out late June 2025 (previously early June) and expect to complete by late June 2025 (previously mid-June). General Availability (Worldwide, GCC): We will begin rolling out mid-July 2025 (previously early July) and expect to complete by late July 2025 (previously mid-July). | Updated August 21, 2025: We have updated the timeline. Thank you for your patience.
Coming soon for Microsoft SharePoint: A new web part for FAQs, to help assist content owners keep their content fresh and relevant. Powered by Microsoft 365 Copilot, this new web part can help content owner easily curate FAQ by working with agents and connected grounding data. Copilot license requirements: Reading: All readers can view FAQ web part content without a Copilot license. Creating & Editing: A Copilot license is necessary for creating and editing content using Copilot features. This feature requires a SharePoint license and a Microsoft 365 Copilot license. This message is associated with Microsoft 365 Roadmap ID 482198. [When this will happen:] Public Preview: We will begin rolling out early August 2025 and expect to complete by late August 2025. Targeted Release: We will begin rolling out early October 2025 and expect to complete by late October 2025. General Availability (Worldwide, GCC): We will begin rolling out early November 2025 and expect to complete by late November 2025. |
| 2025-08-23 | MC End Time | 09/26/2025 09:00:00 | 2026-01-26T08:00:00Z |
| 2025-08-23 | MC Summary | Microsoft SharePoint is introducing a new FAQ web part powered by Microsoft 365 Copilot, available late June 2025 for targeted release and mid-July 2025 for general availability. Creating and editing require a Copilot license, while viewing does not. The feature will automatically generate FAQ content, supporting Event, Product, and Policy types. | Microsoft SharePoint will introduce a new FAQ web part powered by Microsoft 365 Copilot, enabling easy FAQ creation from grounding data. Readers don’t need a Copilot license, but creators do. Rollout starts August 2025, with no admin action required. FAQs support indexing and sharing for consistent information. |
| 2025-07-09 | MC Messages | Updated June 6, 2025: We have updated the timeline below. Thank you for your patience.
Coming soon for Microsoft SharePoint: A new web part for FAQs, to help assist content owners keep their content fresh and relevant. Powered by Microsoft 365 Copilot, this new web part can help content owner easily curate FAQ by working with agents and connected grounding data. Copilot license requirements: Reading: All readers can view FAQ web part content without a Copilot license. Creating & Editing: A Copilot license is necessary for creating and editing content using Copilot features. This feature requires a SharePoint license and a Microsoft 365 Copilot license. This message is associated with Microsoft 365 Roadmap ID 482198. [When this will happen:] Targeted Release: We will begin rolling out late June 2025 (previously early June) and expect to complete by late June 2025 (previously mid-June). General Availability (Worldwide, GCC): We will begin rolling out early July 2025 (previously late June) and expect to complete by mid-July 2025 (previously early July). | Updated June 8, 2025: We have updated the timeline below. Thank you for your patience.
Coming soon for Microsoft SharePoint: A new web part for FAQs, to help assist content owners keep their content fresh and relevant. Powered by Microsoft 365 Copilot, this new web part can help content owner easily curate FAQ by working with agents and connected grounding data. Copilot license requirements: Reading: All readers can view FAQ web part content without a Copilot license. Creating & Editing: A Copilot license is necessary for creating and editing content using Copilot features. This feature requires a SharePoint license and a Microsoft 365 Copilot license. This message is associated with Microsoft 365 Roadmap ID 482198. [When this will happen:] Targeted Release: We will begin rolling out late June 2025 (previously early June) and expect to complete by late June 2025 (previously mid-June). General Availability (Worldwide, GCC): We will begin rolling out mid-July 2025 (previously early July) and expect to complete by late July 2025 (previously mid-July). |
| 2025-07-09 | MC Last Updated | 06/06/2025 19:43:49 | 2025-07-08T21:43:55Z |
| 2025-07-09 | MC Summary | Microsoft SharePoint is introducing a new FAQ web part powered by Microsoft 365 Copilot, available late June 2025 for targeted release and early July 2025 for general availability. Creating and editing require a Copilot license, while viewing does not. This feature will automate FAQ content generation, supporting Event, Product, and Policy types. | Microsoft SharePoint is introducing a new FAQ web part powered by Microsoft 365 Copilot, available late June 2025 for targeted release and mid-July 2025 for general availability. Creating and editing require a Copilot license, while viewing does not. The feature will automatically generate FAQ content, supporting Event, Product, and Policy types. |
| 2025-06-07 | MC Messages | Updated May 20, 2025: We have updated the content. Thank you for your patience.
Coming soon for Microsoft SharePoint: A new web part for FAQs, to help content owners keep their content fresh and relevant. Powered by Microsoft 365 Copilot, this new web part automatically curates FAQ content by working with agents and connected grounding data. With a human-in-the-loop approach, it ensures information stays accurate, relevant, and trustworthy, making it easier for all page visitors to find the answers they need. Copilot license requirements: Reading: All readers can view FAQ web part content without a Copilot license. Creating & Editing: A Copilot license is necessary for creating and editing content using Copilot features. This feature requires a SharePoint license and a Microsoft 365 Copilot license. This message is associated with Microsoft 365 Roadmap ID 482198. [When this will happen:] Targeted Release: We will begin rolling out early June 2025 and expect to complete by mid-June 2025. General Availability (Worldwide, GCC): We will begin rolling out late June 2025 and expect to complete by early July 2025. | Updated June 6, 2025: We have updated the timeline below. Thank you for your patience.
Coming soon for Microsoft SharePoint: A new web part for FAQs, to help assist content owners keep their content fresh and relevant. Powered by Microsoft 365 Copilot, this new web part can help content owner easily curate FAQ by working with agents and connected grounding data. Copilot license requirements: Reading: All readers can view FAQ web part content without a Copilot license. Creating & Editing: A Copilot license is necessary for creating and editing content using Copilot features. This feature requires a SharePoint license and a Microsoft 365 Copilot license. This message is associated with Microsoft 365 Roadmap ID 482198. [When this will happen:] Targeted Release: We will begin rolling out late June 2025 (previously early June) and expect to complete by late June 2025 (previously mid-June). General Availability (Worldwide, GCC): We will begin rolling out early July 2025 (previously late June) and expect to complete by mid-July 2025 (previously early July). |
| 2025-06-07 | MC Last Updated | 05/20/2025 22:52:41 | 2025-06-06T19:43:49Z |
| 2025-06-07 | MC Summary | Microsoft SharePoint is introducing a new FAQ web part powered by Microsoft 365 Copilot, rolling out in June 2025. It curates FAQ content using AI, requiring a Copilot license for creation and editing. The feature will be available by default, with no admin action needed, and supports various FAQ types. | Microsoft SharePoint is introducing a new FAQ web part powered by Microsoft 365 Copilot, available late June 2025 for targeted release and early July 2025 for general availability. Creating and editing require a Copilot license, while viewing does not. This feature will automate FAQ content generation, supporting Event, Product, and Policy types. |
| 2025-05-21 | MC MessageTagNames | New feature, User impact | Updated message, New feature, User impact |
| 2025-05-21 | MC Summary | Microsoft SharePoint will soon have a new dynamic web part for FAQs powered by Microsoft 365 Copilot, rolling out in June 2025. It will automatically curate FAQ content, requiring a SharePoint and Microsoft 365 Copilot license. No admin action is needed, but user notification and documentation updates are recommended. | Microsoft SharePoint is introducing a new FAQ web part powered by Microsoft 365 Copilot, rolling out in June 2025. It curates FAQ content using AI, requiring a Copilot license for creation and editing. The feature will be available by default, with no admin action needed, and supports various FAQ types. |
| 2025-05-21 | MC Last Updated | 05/16/2025 01:00:20 | 2025-05-20T22:52:41Z |
| 2025-05-21 | MC Messages | Coming soon for Microsoft SharePoint: A new dynamic web part for FAQs, to help content owners keep their content fresh and relevant. Powered by Microsoft 365 Copilot, this new web part automatically curates FAQ content by working with agents and connected grounding data. With a human-in-the-loop approach, it ensures information stays accurate, relevant, and trustworthy, making it easier for all page visitors to find the answers they need.
This feature requires a SharePoint license and a Microsoft 365 Copilot license. This message is associated with Microsoft 365 Roadmap ID 482198. [When this will happen:] Targeted Release: We will begin rolling out early June 2025 and expect to complete by mid-June 2025. General Availability (Worldwide, GCC): We will begin rolling out late June 2025 and expect to complete by early July 2025. | Updated May 20, 2025: We have updated the content. Thank you for your patience.
Coming soon for Microsoft SharePoint: A new web part for FAQs, to help content owners keep their content fresh and relevant. Powered by Microsoft 365 Copilot, this new web part automatically curates FAQ content by working with agents and connected grounding data. With a human-in-the-loop approach, it ensures information stays accurate, relevant, and trustworthy, making it easier for all page visitors to find the answers they need. Copilot license requirements: Reading: All readers can view FAQ web part content without a Copilot license. Creating & Editing: A Copilot license is necessary for creating and editing content using Copilot features. This feature requires a SharePoint license and a Microsoft 365 Copilot license. This message is associated with Microsoft 365 Roadmap ID 482198. [When this will happen:] Targeted Release: We will begin rolling out early June 2025 and expect to complete by mid-June 2025. General Availability (Worldwide, GCC): We will begin rolling out late June 2025 and expect to complete by early July 2025. |
| 2025-05-21 | MC Title | Microsoft SharePoint: New web part for FAQs powered by Microsoft 365 Copilot | (Updated) Microsoft SharePoint: New web part for FAQs powered by Microsoft 365 Copilot |
| 2025-05-21 | MC How Affect | After this rollout, authors can add the dynamic web part for FAQs directly to pages or news posts during editing:
By selecting one or more grounding source files, AI will automatically generate FAQ content, reducing the time and effort needed for manual creation of FAQs. The web part currently supports FAQ types such as Event, Product, and Policy, with the option for authors to provide additional descriptions to guide more targeted content generation. FAQs created using the dynamic web part can be indexed for search and shared via email, making it easier to distribute consistent, up-to-date information to your organization. This change will be available by default. | After this rollout, authors can add the web part for FAQs directly to pages or news posts during editing:
By selecting one or more grounding source files, AI will automatically generate FAQ content, reducing the time and effort needed for manual creation of FAQs. The web part currently supports FAQ types such as Event, Product, and Policy, with the option for authors to provide additional descriptions to guide more targeted content generation. FAQs created using the web part can be indexed for search and shared via email, making it easier to distribute consistent, up-to-date information to your organization. This change will be available by default. |
Last updated 3 weeks ago ago
