check before: 2025-04-18
Product:
Copilot, Microsoft 365 Copilot, Microsoft Graph
Platform:
Developer, Online, World tenant
Status:
Change type:
Admin impact
Links:
Details:
Summary:
Microsoft 365 Global Admins can now configure the new Enhanced Personalization control for Microsoft 365 Copilot, which is defaulted to "on" and enhances user experience by processing communications data. This control is part of the default configuration for Copilot licenses, with features to be released in the coming months. Full details and configuration instructions are available on Microsoft Learn.
Details:
For Microsoft 365 Global Admins there is a new data processing control available now to configure Microsoft 365 Copilot for their tenant; enhanced personalization, documented on Microsoft Learn Enhanced personalization control overview.
This control is forward looking and becoming part of the default configuration for Microsoft 365 Copilot licenses only. This message is to give notice of the new data processing scenario to data controllers (Microsoft 365 Tenant Administrators). The Global Admin role can pre-configure the control to their tenant's needs before features arrive. New features will be released in the coming months using this control's scenario permission to enhance a user's experience with Microsoft 365 Copilot.
[When this will happen:]
Available now.
Change Category:
XXXXXXX ... free basic plan only
Scope:
XXXXXXX ... free basic plan only
Release Phase:
Created:
2025-04-18
updated:
2025-04-18
Task Type
XXXXXXX ... free basic plan only
Docu to Check
XXXXXXX ... free basic plan only
MS How does it affect me
XXXXXXX ... free basic plan only
MS Preperations
XXXXXXX ... free basic plan only
MS Urgency
XXXXXXX ... free basic plan only
MS workload name
XXXXXXX ... free basic plan only
summary for non-techies**
Microsoft 365 has introduced Enhanced Personalization for its Copilot tool, allowing it to process users' communication data for a personalized experience, with a new default setting that admins can configure using the Microsoft Graph API.
Direct effects for Operations**
User Data Privacy Concerns
If the Enhanced Personalization control is enabled without proper configuration, users may feel their data privacy is compromised due to the processing of their communications data, leading to distrust in the system.
- roles: Global Admin, End User
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2023/10/01/understanding-data-privacy-in-microsoft-365-copilot/
Increased Support Tickets
Unprepared changes may lead to confusion among users regarding new features, resulting in a spike in support tickets as users seek clarification on how their data is being used and the implications of the new personalization features.
- roles: Helpdesk Support, End User
- references: https://www.techrepublic.com/article/how-to-handle-increased-support-tickets-in-it/
Operational Disruption
Without pre-configuration, the default 'on' setting may lead to unexpected behavior in applications, causing disruptions in user workflows and potentially impacting productivity.
- roles: Global Admin, End User
- references: https://www.forbes.com/sites/bernardmarr/2023/09/15/the-impact-of-technology-changes-on-business-operations/?sh=5c1e1c4e4c3b
Configutation Options**
XXXXXXX ... paid membership only
Opportunities**
Improved User Experience through Tailored Features
By configuring the Enhanced Personalization control, organizations can provide a more tailored experience for users, potentially leading to increased productivity and satisfaction. This control allows Microsoft 365 Copilot to process user communications data to enhance personalization beyond the baseline features, thus improving the relevance of suggestions and automations provided to users.
- next-steps: Global Admins should familiarize themselves with the Enhanced Personalization control and utilize the Microsoft Graph API to configure it according to their organizational needs. This involves reviewing the existing user data and understanding how personalization can best serve different departments.
- roles: Global Admins, IT Managers, User Experience Designers
- references: https://go.microsoft.com/fwlink/?linkid=2314022, https://go.microsoft.com/fwlink/?linkid=2314117
Data Processing Control Management
The introduction of the Enhanced Personalization control allows for better management of data processing scenarios, enabling organizations to comply with data protection regulations more effectively. This is crucial for organizations operating in regions with strict data privacy laws, as it provides a mechanism to manage user consent and data usage more transparently.
- next-steps: Global Admins should assess the regional data protection requirements and configure the Enhanced Personalization control accordingly. Regular audits should be conducted to ensure compliance and that the configurations align with user consent preferences.
- roles: Global Admins, Compliance Officers, Data Protection Officers
- references: https://go.microsoft.com/fwlink/?linkid=2314022, https://go.microsoft.com/fwlink/?linkid=2314117
Streamlined IT Operations with API Utilization
Utilizing the Microsoft Graph API for configuring the Enhanced Personalization control can streamline IT operations by automating the configuration process. This can reduce the manual workload for IT administrators and ensure consistent application of settings across the organization.
- next-steps: IT departments should develop scripts or tools using the Microsoft Graph API to automate the configuration of the Enhanced Personalization control. Training sessions can be conducted for IT staff to enhance their skills in API usage and automation techniques.
- roles: IT Administrators, DevOps Engineers, System Integrators
- references: https://go.microsoft.com/fwlink/?linkid=2314022, https://go.microsoft.com/fwlink/?linkid=2314117
Potentional Risks**
XXXXXXX ... paid membership only
Data Protection**
XXXXXXX ... paid membership only
IT Security**
XXXXXXX ... paid membership only
Hypothetical Work Council Statement**
XXXXXXX ... paid membership only
DPIA Draft**
XXXXXXX ... paid membership only
explanation for non-techies**
XXXXXXX ... free basic plan only
** AI generated content. This information must be reviewed before use.
a free basic plan is required to see more details. Sign up here
A cloudsocut.one plan is required to see all the changed details. If you are already a customer, choose login.
If you are new to cloudscout.one please choose a plan.
Last updated 7 months ago ago
