check before: 2025-03-01
Product:
Entra, Outlook
Platform:
Android, iOS, Online, World tenant
Status:
Change type:
Feature update, Updated message, User impact
Links:
Details:
Summary:
Microsoft Entra ID will update the user sign-in experience with Microsoft Authenticator Lite and the Microsoft Authenticator app to address accessibility issues. The rollout will occur from late March to late April 2025. Users will see a new message instructing them to refresh notifications if they don’t receive a sign-in request. No admin action is required.
Details:
Updated April 22, 2025: We have updated the timeline below. Thank you for your patience.
Customers have reported accessibility issues with existing timeouts for multifactor authentications (MFA) and passwordless sign in on iOS/Android with the Microsoft Authenticator app and Microsoft Authenticator Lite for Microsoft Outlook. To help address this concern, we will change the user sign-in experience to help reduce the potential for duplicate request errors and show a user how to refresh their notifications in the Authenticator app and Microsoft Authenticator Lite (Microsoft Outlook).
[When this will happen:]
General Availability (Worldwide): We will begin rolling out late March 2025 and expect to complete by late April 2025 (previously mid-April).
Change Category:
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Scope:
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Release Phase:
Created:
2025-04-09
updated:
2025-04-23
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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Pictures
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summary for non-techies**
Microsoft is updating the sign-in process for Entra ID users via the Microsoft Authenticator app and Microsoft Authenticator Lite for Outlook to improve accessibility and reliability, particularly addressing issues with timeouts and missed notifications on iOS and Android devices, with an automatic rollout planned between late March and late April 2025.
Direct effects for Operations**
User Sign-in Experience Change
Users may experience confusion or delays in sign-in due to the new message instructing them to refresh notifications, potentially leading to frustration and increased support requests.
- roles: End Users, Support Staff
- references: https://learn.microsoft.com/entra/identity/authentication/concept-authentication-authenticator-app, https://learn.microsoft.com/entra/identity/authentication/how-to-mfa-authenticator-lite
Accessibility Issues
The update aims to address existing accessibility issues, but if users are not prepared for the change, they may still face difficulties in signing in, particularly those relying on the previous sign-in method.
- roles: End Users, Accessibility Coordinators
- references: https://learn.microsoft.com/entra/identity/authentication/concept-authentication-authenticator-app, https://learn.microsoft.com/entra/identity/authentication/how-to-mfa-authenticator-lite
Configutation Options**
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IT Security**
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explanation for non-techies**
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change history
| Date | Property | old | new |
| 2025-04-23 | MC MessageTagNames | Feature update, User impact | Updated message, Feature update, User impact |
| 2025-04-23 | MC Summary | Microsoft Entra ID will update the user sign-in experience with Microsoft Authenticator Lite and the Microsoft Authenticator app to address accessibility issues. The rollout will occur from late March to late April 2025. Users will see a new message instructing them to refresh notifications if they don’t receive a sign-in request. No admin action is required. | |
| 2025-04-23 | MC Last Updated | 04/08/2025 18:06:47 | 2025-04-22T17:14:28Z |
| 2025-04-23 | MC Messages | Customers have reported accessibility issues with existing timeouts for multifactor authentications (MFA) and passwordless sign in on iOS/Android with the Microsoft Authenticator app and Microsoft Authenticator Lite for Microsoft Outlook. To help address this concern, we will change the user sign-in experience to help reduce the potential for duplicate request errors and show a user how to refresh their notifications in the Authenticator app and Microsoft Authenticator Lite (Microsoft Outlook).
[When this will happen:] General Availability (Worldwide): We will begin rolling out late March 2025 and expect to complete by mid-April 2025. | Updated April 22, 2025: We have updated the timeline below. Thank you for your patience.
Customers have reported accessibility issues with existing timeouts for multifactor authentications (MFA) and passwordless sign in on iOS/Android with the Microsoft Authenticator app and Microsoft Authenticator Lite for Microsoft Outlook. To help address this concern, we will change the user sign-in experience to help reduce the potential for duplicate request errors and show a user how to refresh their notifications in the Authenticator app and Microsoft Authenticator Lite (Microsoft Outlook). [When this will happen:] General Availability (Worldwide): We will begin rolling out late March 2025 and expect to complete by late April 2025 (previously mid-April). |
| 2025-04-23 | MC Title | Microsoft Entra ID: Update to user sign-in with Microsoft Authenticator Lite and Microsoft Authenticator app | (Updated) Microsoft Entra ID: Update to user sign-in with Microsoft Authenticator Lite and Microsoft Authenticator app |
| 2025-04-23 | MC End Time | 05/30/2025 09:00:00 | 2025-06-09T09:00:00Z |
Last updated 6 months ago ago
