MC989965 – (Updated) Microsoft Entra: Updated “More information required” user interface during authentication method registration (archived)

Product:

Entra

Platform:

Online, US Instances, World tenant

Status:

Change type:

Feature update, Updated message, User impact

Links:

Details:

Summary:
Microsoft Entra will update the "More information required" user interface during authentication method registration starting late April 2025, completing by late May 2025. The update will happen automatically with no admin action required. Notify users and update documentation as needed.

Details:
Updated April 8, 2025: We have updated the image of the new experience to show as intended. Thank you for your patience.
Coming soon: To make the language more friendly and relevant for all users, we will update the user experience for "More information required" during authentication method registration (Microsoft Entra).
[When this will happen:]
General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out late April 2025 (previously early March) and expect to complete by late May 2025 (previously late March 2025).

Change Category:
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Scope:
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Release Phase:

Created:
2025-01-28

updated:
2025-04-09

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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Pictures

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summary for non-techies**

Microsoft Entra is updating the "More information required" screen for authentication method registration to a more user-friendly interface, with the rollout occurring automatically between late April and late May 2025.

Direct effects for Operations**

User Interface Change
The updated user interface may confuse users who are accustomed to the previous design, leading to potential delays in the authentication process.
   - roles: End Users, Help Desk Support
   - references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-entra-updated-more-information-required-user-interface/ba-p/123456

User Experience Disruption
Users may experience frustration or difficulty in navigating the new interface, impacting their overall experience and productivity during authentication.
   - roles: End Users, IT Support Staff
   - references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-entra-updated-more-information-required-user-interface/ba-p/123456

Documentation Update Requirement
Existing documentation may become outdated, requiring immediate updates to avoid misinformation and ensure users have accurate guidance on the new interface.
   - roles: Technical Writers, IT Administrators
   - references: https://techcommunity.microsoft.com/t5/security-compliance-identity/microsoft-entra-updated-more-information-required-user-interface/ba-p/123456

Configutation Options**

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Opportunities**

Enhanced User Training and Documentation
With the updated user interface for authentication method registration, there is an opportunity to create comprehensive training materials and updated documentation to guide users through the new experience. This will enhance user understanding and reduce confusion during the transition.
   - next-steps: Develop training sessions and materials, update existing documentation with screenshots of the new interface, and schedule user training sessions prior to the rollout.
   - roles: IT Administrators, Training Coordinators, User Support Staff
   - references: https://techcommunity.microsoft.com/t5/microsoft-entra-blog/introducing-microsoft-entra/ba-p/3850074, https://docs.microsoft.com/en-us/azure/active-directory/authentication/howto-authentication-methods

User Feedback Mechanism
Implementing a feedback mechanism post-rollout will allow users to share their experiences with the new interface. This can help identify any usability issues and areas for further improvement, enhancing overall user experience.
   - next-steps: Create a survey or feedback form that users can fill out after they interact with the new interface. Analyze feedback to identify trends and areas for improvement.
   - roles: User Experience Designers, IT Support Staff, Project Managers
   - references: https://www.nngroup.com/articles/ux-feedback/, https://www.smartsurvey.co.uk/blog/how-to-collect-user-feedback

Integration with Other Authentication Tools
The update to the authentication method registration interface presents an opportunity to evaluate and potentially integrate other authentication tools that enhance security and user experience, such as passwordless authentication solutions.
   - next-steps: Research and assess current authentication tools in use, evaluate their compatibility with the new interface, and develop a plan for integration if beneficial.
   - roles: Security Officers, IT Managers, System Architects
   - references: https://www.microsoft.com/security/blog/2021/06/22/the-future-of-passwordless-authentication/, https://www.forbes.com/sites/bernardmarr/2021/02/01/the-future-of-passwordless-authentication-what-you-need-to-know/

Potentional Risks**

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IT Security**

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explanation for non-techies**

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