check before: 2025-01-17
Product:
Entra, Microsoft 365 admin center, Power Platform
Platform:
Online, World tenant
Status:
Change type:
Updated message, Admin impact
Links:
Details:
Message Center is the primary channel to receive updates about your Microsoft services. Occasionally, we will send email service notifications regarding upcoming changes that require customer action, planned maintenance, or other important announcements.
To expand access and help you manage recipients in your organization, we will be implementing a new policy for receiving these transactional, email service notifications.
Change Category:
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Scope:
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Release Phase:
Created:
2024-11-12
updated:
2024-11-12
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
Loss of Notification Access
Users not assigned the required roles will miss critical email service notifications, leading to unawareness of important changes or maintenance schedules.
- roles: System Administrator, Dynamics 365 Administrator
- references: https://learn.microsoft.com/en-us/microsoft-365/admin/manage/message-center?view=o365-worldwide
Increased Risk of Service Disruption
Without timely notifications, users may not take necessary actions to prepare for changes, resulting in potential service disruptions.
- roles: System Administrator, Power Platform Administrator
- references: https://learn.microsoft.com/en-us/power-platform/admin/notifications-explained#email-service-notifications
Communication Breakdown
The change may lead to a communication gap between IT and users, affecting user experience and operational efficiency.
- roles: IT Support, End Users
- references: https://learn.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide
Increased Workload for IT
IT may face increased workload to manually inform users about changes, as not all users will receive notifications automatically.
- roles: IT Support, System Administrator
- references: https://learn.microsoft.com/en-us/entra/identity/role-based-access-control/permissions-reference
User Frustration
Users may experience frustration due to lack of information about changes, leading to decreased productivity and morale.
- roles: End Users, Dynamics 365 Administrator
- references: https://learn.microsoft.com/en-us/power-platform/admin/use-service-admin-role-manage-tenant#assign-a-service-admin-role-to-a-user
Configutation Options**
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Opportunities**
Enhanced Role Management for Notifications
Implementing a streamlined process for assigning Dynamics 365 or Power Platform administrator roles will ensure that the right users receive critical email service notifications. This can prevent miscommunication and enhance responsiveness to service changes.
- next-steps: Develop a user-friendly guide for role assignment, conduct training sessions for admins, and set up automated reminders to review role assignments before the deadline.
- roles: IT Administrators, Service Managers, Compliance Officers
- references: https://learn.microsoft.com/en-us/entra/identity/role-based-access-control/permissions-reference, https://learn.microsoft.com/en-us/microsoft-365/admin/manage/message-center?view=o365-worldwide
Centralized Notification Management
Create a centralized dashboard that aggregates all service notifications from the Message Center and Service Health Dashboard. This would allow for better visibility and tracking of service updates across the organization.
- next-steps: Evaluate existing dashboard tools, identify key metrics for display, and engage with stakeholders to gather requirements for the dashboard's functionality.
- roles: IT Managers, Operations Managers, Support Teams
- references: https://learn.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide
Training and Awareness Programs
Conduct training sessions to educate users on the new role requirements and the importance of receiving email notifications. This can enhance user experience and ensure compliance with the new policy.
- next-steps: Develop training materials, schedule training sessions, and create a feedback mechanism to improve future training initiatives.
- roles: Training Coordinators, HR Managers, Team Leaders
- references: https://learn.microsoft.com/en-us/power-platform/admin/notifications-explained#email-service-notifications
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 2 months ago ago
