MC844915 – (Update) Microsoft Outlook: Open attachments in desktop apps from the new Outlook for Windows (archived)

Product:

Microsoft 365 Apps, Outlook, Windows

Platform:

US Instances, Windows Desktop, World tenant

Status:

Launched

Change type:

New feature, Updated message, User impact

Links:

401123

Details:

Summary:
The new Outlook for Windows update allows users to open attachments directly in desktop apps by double-clicking. Rollout begins early September 2024, completing early October 2024. The feature streamlines opening attachments, and no admin action is required for the update. Microsoft 365 Roadmap ID 401123 is associated with this update.

Details:
Updated September 5, 2024: We have updated the rollout timeline below. Thank you for your patience.
In new Outlook for Windows, users will be able to open attachments of all types in their preferred desktop apps by double-clicking on them.
This message is associated with Microsoft 365 Roadmap ID 401123.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out early September 2024 (previously late August) and expect to complete by early October 2024 (previously late September).
General Availability (GCC): We will begin rolling out early October (previously late September) 2024 and expect to complete by late October 2024 (previously mid-October).

Change Category:
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Scope:
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Release Phase:
General Availability

Created:
2024-08-01

updated:
2024-09-06

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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linked item details

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Pictures

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summary for non-techies**

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Direct effects for Operations**

User Experience with Attachment Handling
Users may experience confusion or frustration due to the change in how attachments are opened, especially if they are accustomed to the previous method of saving files first. This could lead to a temporary decrease in productivity as users adapt to the new workflow.
   - roles: End Users, IT Support Staff
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=401123

Security Confirmation Dialogs
The introduction of confirmation dialogs for opening certain file types may lead to interruptions in workflow, as users will need to respond to these prompts each time they open an attachment, unless they adjust their settings. This could result in increased frustration and potential delays in task completion.
   - roles: End Users, IT Support Staff
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=401123

Documentation and Training Needs
The change in functionality may necessitate updates to user documentation and training materials, which could lead to inconsistencies in user knowledge and practices until all materials are updated. This could result in varied user experiences and increased support requests during the transition period.
   - roles: Training Coordinators, IT Support Staff
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=401123

Configutation Options**

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Opportunities**

Enhanced User Experience with Attachment Handling
The new feature allows users to open attachments directly in their preferred desktop applications, reducing the steps needed to access files. This can lead to improved productivity and satisfaction as users can work more seamlessly with their files without the intermediate saving step.
   - next-steps: Communicate the new feature to all users, emphasizing its benefits and providing guidance on how to set default applications for file types. Consider creating a short tutorial or FAQ to assist users in understanding the new functionality.
   - roles: End Users, IT Support, Training Coordinators
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=401123

Streamlined IT Support Operations
With the new Outlook feature, users are less likely to encounter issues related to file access and handling, potentially reducing the volume of support tickets related to attachment problems. This allows IT support to focus on more critical issues and enhances overall operational efficiency.
   - next-steps: Monitor support ticket trends before and after the rollout to assess the impact of the new feature on support workload. Adjust IT support resources accordingly to optimize efficiency.
   - roles: IT Support, Helpdesk Managers, Operations Managers
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=401123

Reduced Training and Documentation Overhead
As the new feature simplifies the process of handling attachments, it may reduce the need for extensive training on file management within Outlook. This can lead to cost savings in training materials and time spent on onboarding new users.
   - next-steps: Review existing training materials related to file handling in Outlook and update them to reflect the new feature. Gather feedback from users post-implementation to further refine training approaches.
   - roles: Training Coordinators, HR Managers, IT Administrators
   - references: https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=401123

Potentional Risks**

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IT Security**

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explanation for non-techies**

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