check before: 2025-11-20
Product:
Microsoft 365 Apps
Platform:
Online, World tenant
Status:
Change type:
Feature update
Links:
Details:
We've released updates to the following update channel for Microsoft 365 Apps:
Current Channel
[When this will happen:]
We'll be gradually rolling out this update of Microsoft 365 Apps to users on that update channel starting November 20th, 2025 (PST).
Change Category:
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Scope:
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Release Phase:
Created:
2025-11-21
updated:
2025-11-21
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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More Info URL
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summary for non-techies**
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Direct effects for Operations**
User Experience Disruption
Unexpected changes in user interface or features may confuse users, leading to decreased productivity and frustration.
- roles: End Users, Support Staff
- references: https://www.forbes.com/sites/bernardmarr/2021/01/25/the-impact-of-software-updates-on-user-experience/?sh=5c1c1c4e7c3b
Compatibility Issues
New updates may introduce compatibility issues with existing software or workflows, causing disruptions in daily operations.
- roles: IT Administrators, End Users
- references: https://www.techradar.com/news/what-to-do-when-software-updates-cause-compatibility-issues
Increased Support Tickets
Unprepared changes can lead to a spike in support requests as users encounter issues with the new update, overwhelming the support team.
- roles: Support Staff, IT Administrators
- references: https://www.zdnet.com/article/how-to-manage-increased-support-tickets-during-software-updates/
Configutation Options**
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Opportunities**
Enhanced User Training and Support
With the release of updates, providing targeted training sessions on new features can significantly enhance user experience and productivity. This ensures users are aware of new functionalities and can utilize them effectively.
- next-steps: Organize training sessions and create user guides that focus on the new features introduced in the latest update. Schedule follow-up sessions to address any questions or challenges users may face.
- roles: IT Support Staff, Training Coordinators, Department Managers
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2021/05/11/announcing-new-training-resources-for-microsoft-365-apps/
Automated Update Management
Implementing a centralized automated update management system can reduce the burden on IT staff and ensure that all users are consistently using the latest versions of Microsoft 365 Apps, thereby improving security and functionality.
- next-steps: Evaluate and select a suitable update management tool that integrates with Microsoft 365. Develop a rollout plan for implementation and train IT staff on its usage.
- roles: IT Administrators, System Administrators, CIO
- references: https://techcommunity.microsoft.com/t5/microsoft-365-admin-center-blog/automate-your-office-365-apps-updates/ba-p/1586793
Feedback Mechanism for Continuous Improvement
Establishing a feedback mechanism for users to report issues or suggest improvements related to the updates can help in continuously enhancing the IT services and user experience. This can also help identify training needs.
- next-steps: Create a simple feedback form and distribute it to users post-update. Analyze the feedback regularly and implement changes based on user input.
- roles: Product Managers, IT Support Staff, User Experience Researchers
- references: https://www.forbes.com/sites/forbestechcouncil/2021/06/14/the-importance-of-user-feedback-in-software-development/
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 month ago ago
