check before: 2025-09-29
Product:
OneDrive
Platform:
Online, World tenant
Status:
Change type:
Feature update, User impact
Links:
Details:
Summary:
OneDrive's folder sync selection dialog will be temporarily unavailable for users with the zh-CN language setting from September 29 to late October 2025 due to GB18030 compliance updates. Users should switch to zh-HK, zh-TW, or another language temporarily to maintain selective sync access.
Details:
[Introduction]
To support compliance with the GB18030 standard-a mandatory Chinese government character encoding standard that ensures software can correctly display and process all Chinese characters-OneDrive is undergoing updates that temporarily affect the folder sync selection experience for users with the zh-CN language setting. During this time, the Choose folders sync dialog may be unavailable or fail to render correctly.
[When this will happen:]
General Availability:
The folder selection dialog will be unavailable starting September 29, 2025, and is expected to be restored in late October 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-09-25
updated:
2025-09-25
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
OneDrive Folder Sync Availability
The folder sync selection dialog will be temporarily unavailable for users with the zh-CN language setting, impacting their ability to select folders for sync.
- roles: End Users, Helpdesk Support
- references: https://techcommunity.microsoft.com/t5/onedrive-developer-blog/onedrive-folder-sync-selection-dialog-temporarily-unavailable/ba-p/123456
Workflow Disruption
Workflows that rely on selective sync may be disrupted, particularly in environments with limited storage or bandwidth, leading to inefficiencies.
- roles: End Users, IT Operations
- references: https://techcommunity.microsoft.com/t5/onedrive-developer-blog/onedrive-folder-sync-selection-dialog-temporarily-unavailable/ba-p/123456
User Experience Degradation
Users may experience frustration and confusion due to the inability to access the folder sync dialog, leading to a negative user experience.
- roles: End Users, Customer Support
- references: https://techcommunity.microsoft.com/t5/onedrive-developer-blog/onedrive-folder-sync-selection-dialog-temporarily-unavailable/ba-p/123456
Configutation Options**
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Opportunities**
Enhanced User Communication and Support
Establish a proactive communication strategy to inform users about the temporary unavailability of the folder sync selection dialog and the workaround. This can include emails, intranet updates, and helpdesk scripts to guide users on switching language settings.
- next-steps: Draft communication materials and update helpdesk documentation. Schedule training sessions for support staff to ensure they can assist users effectively during this period.
- roles: Helpdesk Staff, IT Support Managers, Communications Team
- references: https://support.microsoft.com/en-us/onedrive, https://techcommunity.microsoft.com/t5/onedrive-blog/bg-p/OneDriveBlog
Documentation and Training Improvements
Update internal documentation to reflect the changes in OneDrive's folder sync selection process. This should include clear instructions on how to switch language settings and the impact on workflows.
- next-steps: Review and revise existing documentation related to OneDrive usage. Conduct training sessions for staff to familiarize them with the updated processes and support users effectively.
- roles: IT Documentation Specialists, Training Coordinators, IT Managers
- references: https://docs.microsoft.com/en-us/onedrive/, https://learn.microsoft.com/en-us/microsoft-365/enterprise/
Monitoring User Impact and Feedback
Implement a feedback mechanism to monitor user experiences during the language switch and the impact on their workflows. This can help identify additional support needs and areas for improvement.
- next-steps: Create a survey or feedback form for users to report their experiences. Analyze feedback regularly to adapt support strategies as needed.
- roles: User Experience Researchers, IT Operations Managers, Feedback Coordinators
- references: https://www.smartsurvey.co.uk/, https://www.qualtrics.com/experience-management/brand/
Potentional Risks**
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Data Protection**
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IT Security**
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Hypothetical Work Council Statement**
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DPIA Draft**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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Last updated 1 month ago ago
