check before: 2025-08-01
Product:
Exchange, Microsoft 365 Apps, Outlook, Windows
Platform:
Online, Web, World tenant
Status:
In development
Change type:
New feature, Updated message, User impact
Links:
Details:
Summary:
Outlook for Windows will introduce a new Account Manager by March 2026, displaying profile pictures, enabling account switching, and providing quick access to account details. The feature is on by default, requires no admin action, and aims to enhance user productivity with a familiar experience.
Details:
Updated December 2, 2025: We have updated the timeline. Thank you for your patience.
We're introducing a new Account Manager experience in Outlook for Windows. This feature helps users better manage their Microsoft accounts by providing quick access to account details, displaying their profile picture, and enabling account switching (if permitted by your organization). This update aligns the experience with classic Outlook and enhances user productivity.
This message is associated with Microsoft 365 Roadmap ID 497546
When this will happen:
General Availability (Worldwide): Rollout will begin in early March 2026 (previously early January) and is expected to complete by late March 2026 (previously late January).
Targeted Release: Rollout will begin in early February 2026 (previously early December 2025) and is expected to complete by late February 2026 (previously late December 2025).
Change Category:
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Scope:
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Release Phase:
General Availability, Targeted Release
Created:
2025-08-06
updated:
2025-12-03
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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linked item details
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Pictures
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summary for non-techies**
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Direct effects for Operations**
User Confusion
Users may be confused by the new Account Manager interface and features, leading to potential disruptions in their workflow.
- roles: End Users, Helpdesk Support
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=497546
Increased Support Tickets
The introduction of the new feature without prior preparation may lead to an increase in support tickets as users seek assistance with the new functionalities.
- roles: Helpdesk Support, IT Operations
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=497546
Account Management Issues
If users are allowed to manage accounts without proper guidance, it may lead to misconfigurations or unauthorized account access, impacting security.
- roles: End Users, IT Security
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=497546
Configutation Options**
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Opportunities**
Improved User Experience with Account Management
The new Account Manager in Outlook for Windows allows users to easily manage their Microsoft accounts, enhancing productivity by providing quick access to account details and profile pictures. This streamlined experience can reduce confusion and increase user satisfaction.
- next-steps: Communicate the upcoming changes to users and provide training materials to help them navigate the new Account Manager features effectively.
- roles: End Users, IT Support, Training Coordinators
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=497546
Enhanced Support Efficiency
With the Account Manager providing direct access to account details, users can resolve account-related queries independently, reducing the number of support tickets raised with IT. This can lead to more efficient IT operations and better allocation of support resources.
- next-steps: Prepare IT support teams to handle fewer account-related queries and focus on more complex issues. Consider tracking support ticket trends post-launch to measure impact.
- roles: IT Support, Helpdesk Managers, Operations Managers
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=497546
Potential for Reduced Training Costs
The familiar interface of the new Account Manager aligns with classic Outlook, potentially decreasing the need for extensive training sessions for users. This can lead to cost savings in training resources and time.
- next-steps: Evaluate current training programs and adjust them to incorporate the new features of the Account Manager, focusing on user self-service capabilities.
- roles: Training Coordinators, HR Managers, IT Managers
- references: https://www.microsoft.com/microsoft-365/roadmap?rtc=1%26filters%3D&searchterms=497546
Potentional Risks**
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IT Security**
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explanation for non-techies**
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** AI generated content. This information must be reviewed before use.
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change history
| Date | Property | old | new |
| 2025-12-03 | MC Last Updated | 10/17/2025 22:10:46 | 2025-12-02T18:27:03Z |
| 2025-12-03 | MC Messages | Updated October 17, 2025: We have updated this MC ID. Thank you for your patience.
We're introducing a new Account Manager experience in Outlook for Windows. This feature helps users better manage their Microsoft accounts by providing quick access to account details, displaying their profile picture, and enabling account switching (if permitted by your organization). This update aligns the experience with classic Outlook and enhances user productivity. This message is associated with Microsoft 365 Roadmap ID 497546 When this will happen: General Availability (Worldwide): Rollout will begin in early January 2026 (previously early October 2025) and is expected to complete by late January 2026 (previously late October 2025). Targeted Release: Rollout will begin in early December 2025 (previously early October) and is expected to complete by late December 2025 (previously late October). | Updated December 2, 2025: We have updated the timeline. Thank you for your patience.
We're introducing a new Account Manager experience in Outlook for Windows. This feature helps users better manage their Microsoft accounts by providing quick access to account details, displaying their profile picture, and enabling account switching (if permitted by your organization). This update aligns the experience with classic Outlook and enhances user productivity. This message is associated with Microsoft 365 Roadmap ID 497546 When this will happen: General Availability (Worldwide): Rollout will begin in early March 2026 (previously early January) and is expected to complete by late March 2026 (previously late January). Targeted Release: Rollout will begin in early February 2026 (previously early December 2025) and is expected to complete by late February 2026 (previously late December 2025). |
| 2025-12-03 | MC End Time | 03/30/2026 09:00:00 | 2026-05-04T09:00:00Z |
| 2025-12-03 | MC Summary | Outlook for Windows will introduce a new Account Manager starting December 2025, showing profile pictures, enabling account switching, and providing quick access to account details. The feature is on by default, requires no admin setup, and aims to enhance user productivity with a familiar experience. | Outlook for Windows will introduce a new Account Manager by March 2026, displaying profile pictures, enabling account switching, and providing quick access to account details. The feature is on by default, requires no admin action, and aims to enhance user productivity with a familiar experience. |
| 2025-10-18 | MC Last Updated | 08/11/2025 22:58:19 | 2025-10-17T22:10:46Z |
| 2025-10-18 | MC Messages | Updated August 11, 2025: We have updated the timeline. Thank you for your patience.
We're introducing a new Account Manager experience in Outlook for Windows. This feature helps users better manage their Microsoft accounts by providing quick access to account details, displaying their profile picture, and enabling account switching (if permitted by your organization). This update aligns the experience with classic Outlook and enhances user productivity. This message is associated with Microsoft 365 Roadmap ID 497546 When this will happen: General Availability (Worldwide): Rollout will begin in early October 2025 (previously early August) and is expected to complete by late October 2025 (previously late August). | Updated October 17, 2025: We have updated this MC ID. Thank you for your patience.
We're introducing a new Account Manager experience in Outlook for Windows. This feature helps users better manage their Microsoft accounts by providing quick access to account details, displaying their profile picture, and enabling account switching (if permitted by your organization). This update aligns the experience with classic Outlook and enhances user productivity. This message is associated with Microsoft 365 Roadmap ID 497546 When this will happen: General Availability (Worldwide): Rollout will begin in early January 2026 (previously early October 2025) and is expected to complete by late January 2026 (previously late October 2025). Targeted Release: Rollout will begin in early December 2025 (previously early October) and is expected to complete by late December 2025 (previously late October). |
| 2025-10-18 | MC End Time | 11/10/2025 08:00:00 | 2026-03-30T09:00:00Z |
| 2025-10-18 | MC Summary | Outlook for Windows will introduce a new Account Manager in October 2025, displaying profile pictures, enabling account management and switching (if allowed), and providing quick access to Microsoft account details. The feature is on by default and requires no admin action. | Outlook for Windows will introduce a new Account Manager starting December 2025, showing profile pictures, enabling account switching, and providing quick access to account details. The feature is on by default, requires no admin setup, and aims to enhance user productivity with a familiar experience. |
| 2025-08-12 | MC MessageTagNames | New feature, User impact | Updated message, New feature, User impact |
| 2025-08-12 | MC Summary | Outlook for Windows will introduce a new Account Manager in August 2025, showing profile pictures, enabling account switching, and providing quick access to account details. This feature is on by default, requires no admin action, and aligns with classic Outlook to enhance productivity. | Outlook for Windows will introduce a new Account Manager in October 2025, displaying profile pictures, enabling account management and switching (if allowed), and providing quick access to Microsoft account details. The feature is on by default and requires no admin action. |
| 2025-08-12 | MC Last Updated | 08/06/2025 00:59:04 | 2025-08-11T22:58:19Z |
| 2025-08-12 | MC Messages | We're introducing a new Account Manager experience in Outlook for Windows. This feature helps users better manage their Microsoft accounts by providing quick access to account details, displaying their profile picture, and enabling account switching (if permitted by your organization). This update aligns the experience with classic Outlook and enhances user productivity.
This message is associated with Microsoft 365 Roadmap ID 497546 When this will happen: General Availability (Worldwide): Rollout will begin in early August 2025 and is expected to complete by late August 2025. | Updated August 11, 2025: We have updated the timeline. Thank you for your patience.
We're introducing a new Account Manager experience in Outlook for Windows. This feature helps users better manage their Microsoft accounts by providing quick access to account details, displaying their profile picture, and enabling account switching (if permitted by your organization). This update aligns the experience with classic Outlook and enhances user productivity. This message is associated with Microsoft 365 Roadmap ID 497546 When this will happen: General Availability (Worldwide): Rollout will begin in early October 2025 (previously early August) and is expected to complete by late October 2025 (previously late August). |
| 2025-08-12 | MC Title | New Feature: Account Manager in Outlook for Windows | (Updated) New Feature: Account Manager in Outlook for Windows |
| 2025-08-12 | MC End Time | 10/20/2025 09:00:00 | 2025-11-10T08:00:00Z |
Last updated 1 month ago ago
