check before: 2025-09-01
Product:
Power Automate
Platform:
Online, World tenant
Status:
Change type:
New feature
Links:
Details:
We are announcing the ability to configure and manage SLA with work queues in Power Automate. This feature will reach general availability on September 1, 2025.
Change Category:
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Scope:
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Release Phase:
Created:
2025-08-03
updated:
2025-08-03
Task Type
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Docu to Check
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MS How does it affect me
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MS Preperations
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MS Urgency
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MS workload name
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summary for non-techies**
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Direct effects for Operations**
SLA Configuration Errors
Without proper preparation, users may misconfigure SLA thresholds, leading to incorrect reporting of at-risk and violation statuses, which can cause delays in addressing critical tasks.
- roles: Operations Manager, Business Analyst
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/09/01/power-automate-sla-management/
User Experience Degradation
If the new SLA feature is implemented without training, users may struggle to understand the new interface and functionalities, resulting in frustration and decreased productivity.
- roles: End User, Support Staff
- references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/09/01/power-automate-sla-management/
Configutation Options**
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explanation for non-techies**
Imagine you run a law firm, and you have a team of paralegals who handle various tasks, like preparing documents or conducting research. You want to ensure that these tasks are completed on time to meet your clients' expectations. Think of Power Automate's new feature as a way to keep track of these tasks and ensure they are done within a specific timeframe, much like setting deadlines for your team.
Power Automate now allows you to set Service Level Agreements (SLAs) for work queues. In simpler terms, you can define the time limits within which tasks should be completed. If a task is taking too long and is at risk of missing the deadline, Power Automate will alert you. This is similar to having a reminder system that lets you know when a task is nearing its due date, so you can take action to prevent delays.
Additionally, if a task does miss its deadline, Power Automate will notify you of the violation. This is akin to having a report that shows which tasks were not completed on time, allowing you to address any issues and improve future performance.
This feature is designed to help you maintain high standards and ensure that all tasks are completed promptly, much like a manager ensuring that all team members are meeting their targets. With this tool, you can better manage workloads and ensure that your team is always on track.
** AI generated content. This information must be reviewed before use.
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Last updated 3 months ago ago
