MC1119404 – (Updated) Microsoft Teams | New in Admin Center: Self-Serve Fixes for Porting Rejections (archived)

Product:

Microsoft 365 admin center, Microsoft 365 Apps, Teams

Platform:

Online, World tenant

Status:

Change type:

Feature update, Updated message, User impact

Links:

Details:

Summary:
Microsoft Teams Admin Center will roll out a self-service feature by late August 2025 allowing Teams Phone admins to fix and resubmit certain rejected porting orders without contacting support. Notifications and prompts guide admins through corrections using the existing porting wizard. Complex cases still require Microsoft support.

Details:
Updated August 14, 2025: We have updated the timeline. Thank you for your patience.
Introduction
We're introducing a new self-service capability in the Teams Admin Center (TAC) that allows Teams Phone administrators to resolve and resubmit certain porting order rejections without needing to contact Microsoft support. This enhancement improves efficiency and reduces turnaround time for common porting issues, while preserving the existing support experience for more complex cases.
When this will happen
General Availability: We will begin rolling out in mid-August 2025 (previously early August) and expect to complete by late August 2025 (previously early August).

Change Category:
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Scope:
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Release Phase:

Created:
2025-07-22

updated:
2025-08-16

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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Pictures

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summary for non-techies**

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Direct effects for Operations**

Self-Service Fixes for Porting Rejections
If the self-service feature is implemented without proper training or communication, Teams Phone administrators may struggle to navigate the new process, leading to delays in resolving porting issues and potential service disruptions for users relying on Teams Phone services.
   - roles: Teams Phone Administrators, IT Support Staff
   - references: https://learn.microsoft.com/MicrosoftTeams/phone-number-calling-plans/transfer-phone-numbers-to-teams?tabs=new-porting-wizard

User Experience with Porting Orders
Without preparation, users may experience frustration due to delays in phone number porting, as administrators may not be familiar with the new self-service process, leading to increased reliance on Microsoft support and longer resolution times.
   - roles: End Users, Teams Phone Administrators
   - references: https://learn.microsoft.com/MicrosoftTeams/phone-number-calling-plans/transfer-phone-numbers-to-teams?tabs=new-porting-wizard

Configutation Options**

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explanation for non-techies**

Microsoft Teams is introducing a new feature that allows administrators to fix and resubmit certain rejected porting orders without needing to contact Microsoft support. Think of it like when you're trying to submit a form online, and it gets rejected because you missed a field or entered incorrect information. Instead of having to call customer service to fix it, the website guides you to correct the errors and resubmit the form yourself. This new feature in the Teams Admin Center works similarly.

When a porting order is rejected due to a simple error, such as an incorrect ZIP code or a missing PIN, administrators will receive an email notification and see a prompt in the Teams Admin Center. They'll be guided through a familiar process to correct the issue and resubmit the order using the existing porting wizard. This self-service approach is designed to be intuitive, allowing administrators to handle straightforward rejections quickly and efficiently.

For more complex issues that require additional support, Microsoft support will still be available to assist. This update is on by default and accessible to all Teams Phone administrators with the necessary permissions. It aims to streamline the porting process, reducing the need for external support and speeding up resolution times for common issues.

Overall, this change enhances the user experience by empowering administrators to resolve minor issues independently, much like how self-checkout kiosks in grocery stores allow customers to handle their purchases without waiting for a cashier.