MC1113668 – (Updated) Microsoft Teams Premium: SMS support expands to Australia (archived)

Product:

Bookings, Microsoft Graph, Teams, Teams Premium

Platform:

Developer, Online, World tenant

Status:

Change type:

Feature update, Updated message, User impact

Links:

Details:

Summary:
Microsoft Teams Premium will expand SMS appointment notifications to support Australian phone numbers starting late July 2025, completing by November 2025. This feature requires a Teams Premium license, involves no changes to SMS functionality, and requires no admin action, though user notification and documentation updates are recommended.

Details:
Updated October 16, 2025: We have updated the timeline. Thank you for your patience.
[Introduction]
We're expanding the reach of SMS appointment notifications in Microsoft Teams. Soon, organizers with a Teams Premium license will be able to send SMS notifications to phone numbers in Australia using Microsoft Bookings, the Virtual Appointment Teams meeting template, and other Teams experiences. This update enhances global communication capabilities without changing existing SMS behavior.
[When this will happen:]
General Availability (Worldwide): We will begin rolling out in late July 2025 and expect to complete by late November 2025 (previously late September).

Change Category:
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Scope:
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Release Phase:

Created:
2025-07-12

updated:
2025-10-17

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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summary for non-techies**

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Direct effects for Operations**

User Experience Impact due to Lack of Notification
Users may be unaware of the new SMS notification capability for Australian phone numbers, leading to missed opportunities for appointment reminders and communication.
   - roles: Teams Premium Users, Customer Service Representatives
   - references: https://learn.microsoft.com/graph/api/virtualappointment-sendvirtualappointmentremindersms?view=graph-rest-1.0&tabs=http, https://support.microsoft.com/office/use-sms-text-messages-to-remind-customers-of-their-appointments-adda1e2a-03b8-4db2-864d-0a5a3f3a874a

Inadequate Documentation
Without updating internal documentation, users may struggle to utilize the new SMS feature effectively, leading to confusion and potential errors in appointment management.
   - roles: IT Support Staff, Teams Premium Users
   - references: https://learn.microsoft.com/graph/api/virtualappointment-sendvirtualappointmentremindersms?view=graph-rest-1.0&tabs=http, https://support.microsoft.com/office/use-sms-text-messages-to-remind-customers-of-their-appointments-adda1e2a-03b8-4db2-864d-0a5a3f3a874a

Configutation Options**

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explanation for non-techies**

Microsoft Teams Premium is expanding its SMS appointment notification feature to include support for Australian phone numbers. Think of this update like adding a new international destination to a travel app. Previously, users could only send notifications to certain countries, but now Australia is on the map. This means that if you're using Microsoft Teams Premium, you can send SMS reminders to Australian phone numbers, just like you would to any other supported country.

This change doesn't alter how SMS notifications work; it's simply broadening the reach. Imagine a restaurant that starts delivering to a new neighborhood. The delivery process remains the same, but now more people can enjoy the service. Similarly, Teams Premium users can now reach more clients and colleagues in Australia without changing their current setup.

No administrative action is needed for this update, as it will automatically roll out between late July and November 2025. However, it's a good idea to inform your Teams Premium users about this new capability and update any internal guides to include this information. Also, ensure that your organization has the necessary Teams Premium licenses for those who need to use this feature.

For those interested in learning more about using SMS for appointment reminders, Microsoft provides resources and documentation to help you make the most of this feature.