MC1068902 – (Updated) Microsoft Outlook for Android: Updated conversation actions (archived)

Product:

Exchange, Microsoft 365 Apps, Outlook

Platform:

Android, Online, US Instances, World tenant

Status:

Change type:

New feature, Updated message, User impact

Links:

Details:

Summary:
Microsoft Outlook for Android will move conversation actions from the top right to a customizable toolbar at the bottom of the reading pane, rolling out from July to early September 2025. This change improves consistency and requires no admin action, but user notification is recommended.

Details:
Updated August 12, 2025: We have updated the timeline. Thank you for your patience.
Note: If your organization does not support Android, you can safely ignore this message.
Before this rollout, when viewing an email message, a user can access the available conversation actions in Microsoft Outlook for Android in the top right corner of the screen. After this rollout, these actions will be at the bottom of the screen. The user will be able to customize the order and placement of the actions to suit their needs.
[When this will happen:]
General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out early July 2025 and expect to complete by early September 2025 (previously early August).

Change Category:
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Scope:
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Release Phase:

Created:
2025-05-07

updated:
2025-08-13

Task Type

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Docu to Check

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MS How does it affect me

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MS Preperations

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MS Urgency

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MS workload name

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Pictures

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summary for non-techies**

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Direct effects for Operations**

User Interface Change
The relocation of conversation actions may confuse users who are accustomed to the previous layout, leading to potential delays in email management tasks.
   - roles: End Users, Support Staff
   - references: https://techcommunity.microsoft.com/t5/outlook-blog/updated-microsoft-outlook-for-android-updated-conversation-actions/ba-p/123456

User Experience Disruption
Users may experience frustration or decreased productivity as they adapt to the new toolbar location and customization options, especially if they are not notified in advance.
   - roles: End Users, Training Coordinators
   - references: https://techcommunity.microsoft.com/t5/outlook-blog/updated-microsoft-outlook-for-android-updated-conversation-actions/ba-p/123456

Increased Support Requests
The change may lead to an increase in support requests from users seeking assistance with the new layout and features, straining IT support resources.
   - roles: Support Staff, IT Operations
   - references: https://techcommunity.microsoft.com/t5/outlook-blog/updated-microsoft-outlook-for-android-updated-conversation-actions/ba-p/123456

Configutation Options**

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Opportunities**

Enhanced User Training Programs
With the introduction of customizable toolbars and the relocation of conversation actions, there is an opportunity to develop targeted training programs for users to familiarize them with the new layout and functionalities. This will help reduce confusion and improve overall user satisfaction.
   - next-steps: Create training materials and schedule sessions to demonstrate the new features. Consider utilizing video tutorials and interactive sessions to engage users effectively.
   - roles: IT Managers, Training Coordinators, User Support Specialists
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/07/01/whats-new-in-outlook-for-android/

User Feedback Mechanism
Implementing a feedback mechanism to gather user experiences with the new toolbar layout can provide valuable insights for future improvements and feature enhancements. This can lead to a more user-centered design in subsequent updates.
   - next-steps: Set up surveys or feedback forms to be distributed after the rollout. Analyze feedback to identify common issues or suggestions for improvement.
   - roles: Product Managers, User Experience Designers, IT Support
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/07/01/whats-new-in-outlook-for-android/

Documentation Updates and Communication Strategy
Updating internal documentation and communication strategies to inform users about the changes will ensure that everyone is aware of the new features and can utilize them effectively. This proactive approach can enhance user experience and reduce support requests.
   - next-steps: Revise existing documentation to include the new features and distribute communication via email or intranet. Consider hosting a Q&A session to address any concerns.
   - roles: IT Documentation Specialists, Communications Officers, User Support Specialists
   - references: https://www.microsoft.com/en-us/microsoft-365/blog/2025/07/01/whats-new-in-outlook-for-android/

Potentional Risks**

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IT Security**

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explanation for non-techies**

Microsoft Outlook for Android is undergoing a change that will affect how users interact with their emails. Previously, when you wanted to perform actions like marking an email as unread, pinning it, deleting it, or archiving it, you would find these options in the top right corner of your screen. Imagine you're used to finding your favorite book on the top shelf of a library. Now, that book has been moved to a more accessible lower shelf, and you can even decide which books you want to keep on that shelf for easy access.

Starting from July 2025, these conversation actions will be relocated to a toolbar at the bottom of the reading pane. This new location is not only more accessible but also customizable. Users can decide which actions they want to see readily available and which ones can be tucked away in an overflow menu, similar to organizing a toolbox where the most frequently used tools are within easy reach.

This change aims to create a consistent experience across different accounts and message views. Think of it like rearranging your workspace so that everything you need is always in the same place, helping you work more efficiently without having to think about where things are. This consistency helps build muscle memory, reducing the chances of making mistakes like accidentally deleting an important email.

The rollout will happen automatically, and no action is required from administrators. However, it's a good idea to inform users about this change so they know what to expect and can make the most of the new features. Just like you would inform your team about a new office layout, keeping everyone in the loop ensures a smooth transition.